HomeWorld Honolulu

Ace M. 

on Yelp

4 years ago

I thought I'd never go back to Homeworld after the terrible experience we had at the PearRidge location with Allen Burgess. My daughter wanted to buy furniture so rather than going to the PearlRidge location we went to the store in town. The sales person Keito Miyagi was very helpful and keeps us up to date as to when our furniture will come in. Due to Covid many places are having problem getting their supply. We also bought a bed from Jason Matsumoto who was also very helpful. I think we spent over $15K and we're not ... read more

Fran T. 

on Yelp

4 years ago

From start to finish, one of the best customer service experiences ever. I ordered everything from the mainland by telephone. Michael Wood was amazing on the phone, making sure I understood what I was buying, answering all my questions. He even found the couch I so desperately wanted on Oahu when it looked like the only one left was on Maui. The furniture had to be delivered in 3 installments due to shipping delays (during COVID). Each delivery was smooth. Delivery folks were also pleasant and helpful. When I had a question ... read more

Melissa F. 

on Yelp

4 years ago

Give Daniel a raise please! I was the most pain in the ass customer to deal with ever and he was the best. He has a great attitude, loves his job, and appreciates his customers. He might be the happiest guy I've ever had to deal with. Daniel worked hard to earn my business and keep it. I made him re-charge my credit card three times so that my husband wouldn't know how much money I spent. Highly recommend. Oh yeah ... my couch is great too - ha! High quality and looks gorgeous in my house. 

Rebecca M. 

on Yelp

4 years ago

When we went in an amazing employee (Daniel Ramos) helped us find the perfect couch for our space. He saw the size and color of the couches we were checking out and immediately knew what to show us. By far this location had the best options and prices we've seen in the area. They do expedited delivery, if the item is in stock it'll be delivered within the week!! Amazing since most places will make you wait several weeks. Best experience we've had shopping for furniture and the staff was so fun to work with. 10/10 would recom... read more

Serena K. 

on Yelp

4 years ago

I went on the homeworld site and ordered some furniture, waited a few days and have received no calls in regards to my order. So, I decided to give the Honolulu store a call. Stephanie was very helpful on the phone, and have followed up with me via email to let me know the status of my order. I appreciated her help in this and would definitely recommend this store to people who are looking for reasonable furniture. Thank you, Stephanie. 

Mitchell N. 

on Yelp

4 years ago

After an annoying experience at Inspiration's town location, we headed over to HomeWorld on Beretania. The town location seems smaller than the Pearlridge one, but had a couple of different couches. The variety suited what we were looking for better: a simple, modern design without armrests. It seems like the store is really light on staff but is appropriate. The two people on the floor were walking around, checked in an appropriate amount, and didn't lurk around; the complete opposite of Inspiration. We ended up finding a... read more

Desi P. 

on Yelp

4 years ago

Ask for Roger. He goes above and beyond and is an absolute pleasure to work with. Super professional, super polite, and totally helpful. 

Justin H. 

on Yelp

5 years ago

Michael Wood did a great job. We went in after the first lock down and I showed him what I was looking for. Really quickly he looked up all that I wanted to see and we browsed the 2 couches. Age was very knowledgeable and helped with my decision. When I finally decided, the process went very smooth. Keep doing what you are doing Michael 

Kay H. 

on Yelp

5 years ago

my review only relates to jason in customer service - not to the store or other personnel. i am VERY impressed with jason! our family had an unusual circumstance shortly after i purchased a lift chair for $2,000. we contacted the store about the situation and were referred to jason. he was great. he took the time to understand the situation, was compassionate, and offered a totally acceptable solution. the situation was resolved to our complete satisfaction. he truly understands customer "service!"