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Honda of Fort Myers
- Car Dealers
- Fort Myers, FL
About this business
Location details
3550 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Went in for an oil change and decided to refinance the loan for a much lower rate. Now I’m being asked to pay two loan companies for the same car. When I call Honda I get a speech about how everything is going to be fine. They don’t know what is going on with my loans but the bank fees keep adding up not to mention the damage to my credit. We will never be shopping there again.
Business response:
Joe, we apologize for any frustration we've caused and will look into this issue immediately. We promise that if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
So I got approved for a loan to buy out of my lease with a bank I call Honda telling them I need the buy out order they told me sure thing come in we can get it for you I came in dealt with Ben Farris ! He gave me a 2 hour run around of how they won’t accept money from the bank I chose and I can’t buy out of my lease would not give me the buy out order I call the bank she said it’s my legal right to have that paper work I call Honda again he tells me the same thing ! But told me I can go to a different dealership to have the... read more
Business response:
Kaylynn, we're very sorry that you didn't have the best visit with us. If there's any way we can address these concerns directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Absolutely ridiculous.. Tried to offer me 200 dollars for my car.. a 2002 sebring with 60k miles on it and it runs perfectly... in a time when cars are worth more than gold. Insulting, rude, and never again will I step into your showroom. I'm in sales and I would NEVER treat people the way I was treated. Awful expierance and make sure you add 3500 to whatever the price tag says. Shady sales and horrible expieriance. 200 dollars for my car with 60k miles and runs perfectly.. INSANE. A junkyard would give me more than that. Th... read more
Business response:
RJ, we're very sorry we've disappointed you and that our customer service wasn't what it should've been. We always appreciate customer feedback and will make sure to share this with management immediately. Please send us an email if there's anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Unethical, Dishonest, Non-Closure of purchase price (attempted to include ads-ons), Non-disclosure of Finance terms. .
Business response:
Charmé, we apologize if this was your experience with us. If you'd like to tell us more about your visit, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Don’t buy a car here they have no Perks and are not easy to work with. I purchased from Honda of Ocala at least 4 times and was much more satisfied with the purchase and service. I always got 2 free oil changes with Ocala you get none with Fort Myers. I always got a food Voucher in Ocala in when having service done in Fort Myers you get none. The purchase left me feeling like I was robbed and when this lease is up I’ll be going to Estero or maybe back to Ocala to lease my next vehicle. I will say the service writer was very ... read more
Business response:
Kenneth, we apologize that you weren't completely satisfied with the purchase process. If there's any way we can go over these concerns with you directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
I bring in my 2018 Accord to resolve an annoying sound coming from the wheels. Thinking I had a nail in a tire, or problem with the bearings or something worse. Honda tells me it’s my brakes recommending, pads, rotors and brake fluid replacement. $859 They told me the noise will eventually stop as the brakes settle in. It did not. I took the car to a local garage. I explained what Honda did. After 30 minutes at Angies, I was told my right front tire needs to be replaced. They diagnosed damaged threads found on the inside are... read more
Business response:
AJ, we apologize that we didn't meet all of your needs during your latest service visit. We will go over your comments with our service team and we would always welcome an email from you if there's any way we can address any of these concerns. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Alberto is a very nice and professional salesman and a pleasure to meet with. I give him 5 stars. However, after being a loyal customer to this dealership for over 25 years and buying many vehicles from them, sadly this is the first time I will say I can NOT recommend this particular dealership any longer. Unnecessary Fees (like $900 for nitrogen) are absurd and robbery. Charging double on delivery/destination/prep fees is a lie!! A used car is not transported/delivered to you from another destination. Its already arrived th... read more
Business response:
Kari, we apologize if you were less than satisfied with your purchase. We're happy to hear, however, that Alberto made part of your visit a positive one -- thank you. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Really bad service They do not inspect my car the right way I want to trade my car for for another one of the dealership sales person a really bad service they wanted to charge me 1000 to fix my car and I like to trade in they give me $500
Business response:
Ibis, we apologize if we didn't meet your expectations. If there's something more you feel we should know about your visit, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
I am very disappointed with my experience at Honda of Fort Myers. They sold me a vehicle, a SUV, that the back door opens while I’m driving. It opened twice on me in the matter of having it for a couple of hours. It was also sold with only one key fob, which I found out wasn’t fully functional until I got home and tried to lock the SUV I had just bought. I turned around and I went straight back to Honda that same day, which was a Saturday, and the salesman was no longer there- he had already left for the day. I went back Sun... read more
Business response:
Ali, we're sorry if we didn't meet all of your expectations. If there's anything we can address directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com