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Honda of Fort Myers
- Car Dealers
- Fort Myers, FL
About this business
Location details
3550 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
RecommendedBought used Ridgeline at a fair price. Unfortunately dealer added profit fees totaled approx $1800. It was still the cheapest priced Ridgeline that I found from a dealer. A private sale would not have had all the fees & could have been purchased for less.After driving home to Miami discovered front tires were brand new rear tires were originals from 2013. 8 year old tires. Most dealerships would replace after 6 years. Found cracks along sidewall of tires. Salesman told me they did a Honda safety check of 110 items. Guess th... read more
Business response:
Brian, thanks for your good review! We're glad to hear that overall, you had a positive experience with us.
Stop so much idle time. Look at vehicles prior to buyer so you see the the damage first. Managers should follow up on promises. Should not have to make 3 trips and sit for hours. Dont pressure for positive review when experience was not. Only reason we stayed was nobody else had the color desired.
Business response:
Matthew, we apologize for any frustration we've caused. We appreciate your feedback and will share it with our sales team immediately. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
I made an appointment early so the car will be ready when I get there. When i got there of course it was not ready and it was at a different location which is 10 minute driving. Fred-salesman told us we can all go on one of their car and told us to wait so he can go get the key. Came back with wrong key and did that 3 times. I even told him make sure you get the right car for our car that we were driving to look at. Guess what.. he got the wrong key! Another 25 minutes driving back and forth and finally we are looking at the... read more
Business response:
Liliya, we can understand how frustrated you must've felt and we apologize if this was your experience with us. We will forward your comments to management right away and would always appreciate an email with any other details you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Went into Honda about 2 weeks ago looking for a car. Found a 2019 Honda Civic which my fiancé loved so we decided to purchase it. After running numbers we are shown a price that we agreed on. Come to find out when we get our loan report from the finance company they managed to add over $6000 for additional maintenance packages that we were not told about nor did we need. On top of that there are over $1000 for window tints and nitrogen for the tires which once checked is not nitrogen at all. Not only that there was no paperw... read more
Business response:
Steve, we're very sorry that you didn't have the best shopping experience with us. If there's any more you feel we should know, we would welcome an email from you. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Very high volume and poorly organized and it shows. Add $2,000 to any price you are quoted....it will be there before you leave the door. This place needs floor generals to make sure the balls aren't dropped along the way as many were.
Business response:
Rick, we apologize if we didn't meet all of your expectations. If there's any way we can try again to try again to find the right car at the right price for you, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Everyone from manager to service are horrible. Ive reported them 2 times already to coporate,they have the WORST CUSTOMER SERVICE of any dealership ive been too.I.will never buy another honda from them.I will go to port charlotte honda from now on.Horrible dealers, dont go there
Business response:
Debra, we're very sorry that this has been your experience with us. We promise that if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Salesman need to know the car they are selling and my car was missing two parts now I need to go to a dodge dealership to buy parts ,if I know parts were missing I would picked a different car
Business response:
Jim, we apologize if this was your experience with us and will try to learn more about your visit on our end. Please send us an email if you have any other details you'd like to share with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Sales rep was awesome but dealer it’s trying to charge fees for work that they never performed such as window tints ( car fax shoes previews customer got it done months before ) . And a pre delivery fee which includes a detail but yet the truck undercarriage and fenders were full of mud up to engine. Told rep to get truck re washed which she gladly did but it came out just like before, and according to a low expectations manager which issue was brought upon to solve the matter to seal the deal “trucks are supposed to look li... read more
Business response:
Anderson, we apologize that you're not 100% satisfied. Please send us an email if we can address these issues with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Horrible experience. They have extra hidden dealer fees. Salesman told us the tint was in the $900 dealer fee it was not. Finance did not give me a correct amount for my trade in took 22 days to receive my reimbursement check. When going through financing the put it on the screen to sign but don’t show the numbers. I agreed to get the gap and they ended up adding 2 other services from the loan company that I did not agree on. I guess some was my fault for not double checking numbers while I was there but they are good at hid... read more
Business response:
Shelby, we are very sorry if we didn't meet all of your expectations. If there's any way for us to go over any of your concerns with you directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com