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Honda of Fort Myers
- Car Dealers
- Fort Myers, FL
About this business
Location details
3550 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Had my wife take our car for a 9:3am appointment they told her it would take about an hour and half, didn’t get our car back till 2pm, I was calling every hour to check up on updates during that time frame and no one seemed to know when my car would be finished, when I finally got my car back at 2 they told me it’s been ready since 10am, the communication here between employees just plain sucks.
Business response:
Eliezer, we're sorry that your service visit too longer than expected. Thanks for your feedback; please send us an email if there's something more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Sales specialist Alberto and manager Jorge was great and I really appreciate all the help they provided to us. They worked with us on get my son's first car, Jorge helped us get car price to fit our budget and honored a car price from other dealer, when came to the financial specialist Paris Hancock everything changed. Customer service provided by Mr. Hancock was horrible he refusedto ask any questions we had, did not honored Jorge's agreed car price, paper work had filled with wrong information, tried to push us to an loan ... read more
Business response:
Mislehiby, we apologize that your visit with us wasn't the best. We appreciate your thorough review and are happy to hear that Alberto and Jorge made part of your experience a positive one. Please send us an email if you have any remaining concerns we can address. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Scheduled time 9:20 am, I arrived at 9:15 am, they took the car and told me to wait, only at 11:45 they brought me the estimate, it was more than 2 and a half hours waiting, then they asked for another 20 minutes to do the job, however it took more than 1 hour. In other words, they do not respect the customer!
The Sales and Finance Departments are thieves. First, the salesman told me they would honor my trade-in quote from another dealership and then when we were ready to purchase another vehicle, the story changed and they no longer were going to honor that quote. Then, the finance department sold me ONE warranty package that they said included everything, but charged me for THREE additional packages totaling an additional $3,650!! He told me the total cost for everything would be just around $20,000. The only way I found out thi... read more
Business response:
Lisa, we apologize if we didn't meet all of your expectations and will look into this issue with our finance team. Please send us an email if we can address this concern with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
It was far more complicated than any other time I had purchased a car. I never signed so many papers. And it never took so long.
Business response:
We apologize that your visit with us wasn't the best, Donna. If you have any remaining questions, we would always be glad to go over them with you. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Check my wife’s comments Terrible service today
Business response:
William, thanks for bringing this to our attention. Please send us an email with any other information you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
feel free to look at my page posted picks of the 700plus package of aftercare they give you.so very disappointed. salesman we 1st dealt with and the customer service guy were super nice. this trip was very disappointing
Business response:
Robin, we apologize that we've disappointed you and are forwarding your comments to management right away. Please send us an email with further details if there's anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
RecommendedService I had a 11:00am appointment, my vehicle wasn’t taken back until 11:40am. I was told we were busy
Business response:
Tom, we're sorry that there was a delay in service and we hope that the rest of your visit went smoothly. Please send us an email if there's something more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Had an intermittent air bag warning in our 3rd Honda Civic. Technician cleared the code, drove it around and error message failed to return. Had to bring it back when error message retuned, which it did the minute I drove it off the lot. Returned for a second time. Quoted $1700 to replace the drivers side air bag, with no guarantee it would fix the problem. Decided to put it off. However, took it to another repair shop with half the diagnostic cost and they easily determined the problem in clock spring in the steering ... read more
Business response:
Dennis, we apologize if we've disappointed you and will forward your comments to our service team. Please send us an email if there's anything else you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com