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Honda of Fort Myers
- Car Dealers
- Fort Myers, FL
About this business
Location details
3550 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The Sales and Finance Departments are thieves. First, the salesman told me they would honor my trade-in quote from another dealership and then when we were ready to purchase another vehicle, the story changed and they no longer were going to honor that quote. Then, the finance department sold me ONE warranty package that they said included everything, but charged me for THREE additional packages totaling an additional $3,650!! He told me the total cost for everything would be just around $20,000. The only way I found out thi... read more
Business response:
Lisa, we apologize if we didn't meet all of your expectations and will look into this issue with our finance team. Please send us an email if we can address this concern with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
It was far more complicated than any other time I had purchased a car. I never signed so many papers. And it never took so long.
Business response:
We apologize that your visit with us wasn't the best, Donna. If you have any remaining questions, we would always be glad to go over them with you. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Check my wife’s comments Terrible service today
Business response:
William, thanks for bringing this to our attention. Please send us an email with any other information you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
feel free to look at my page posted picks of the 700plus package of aftercare they give you.so very disappointed. salesman we 1st dealt with and the customer service guy were super nice. this trip was very disappointing
Business response:
Robin, we apologize that we've disappointed you and are forwarding your comments to management right away. Please send us an email with further details if there's anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
RecommendedService I had a 11:00am appointment, my vehicle wasn’t taken back until 11:40am. I was told we were busy
Business response:
Tom, we're sorry that there was a delay in service and we hope that the rest of your visit went smoothly. Please send us an email if there's something more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Had an intermittent air bag warning in our 3rd Honda Civic. Technician cleared the code, drove it around and error message failed to return. Had to bring it back when error message retuned, which it did the minute I drove it off the lot. Returned for a second time. Quoted $1700 to replace the drivers side air bag, with no guarantee it would fix the problem. Decided to put it off. However, took it to another repair shop with half the diagnostic cost and they easily determined the problem in clock spring in the steering ... read more
Business response:
Dennis, we apologize if we've disappointed you and will forward your comments to our service team. Please send us an email if there's anything else you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Could’ve been done in hour but they stretched it to 4. After agreeing to a price they said they couldn’t do that price unless i bought overpriced warranty. Typical used car dealership.
Business response:
Tom, we're sorry that your visit with us took longer than usual. Thanks for your feedback; please send us an email if there's anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
They need to clean there cars when someone buys one. Mine was not cleaned at all
Business response:
Lisa, we're very sorry that this was your experience with us. Please send us an email with more details about this issue. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
The salesman we were paired up with was very nice and conscientious, however he was only on the job about. 1 week! He should have had a mentor with him as understandably, he didn't have some answers, but tried very hard. When making appointments, customers should not have to wait 30 minutes after the agreed upon time, (which is what happened to us). Communication is very poor also, as we made appointment to come and settle up to pay for vehicle and said we would decide on financing or not when we returned during our appoint... read more
Business response:
Larry, we apologize that your visit wasn't as smooth as it should've been. We're grateful for your detailed comments and will send it to our team immediately. Please send us an email if there's anything more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com