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Honda of Fort Myers
- Car Dealers
- Fort Myers, FL
About this business
Location details
3550 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Awful customer service, no knowledge of vehicle. Rude and an overall unpleasant experience. The manager was the worst of all.
Business response:
Lucy, we're very sorry that you didn't have the best experience with us. If you'd like to tell us more about your visit, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Horrible Horrible,drove a hour to look at a car call before I left they said they had 3 on the lot for that price.then when I got there a hour later they said they sold them but they said the have one just like it for almost $5,000 more. false Advertisement they fooled me twice I drove down there Advertisement they fooled me twice I drove down there
Business response:
Nicole, we're very sorry that we weren't able to meet all of your expectations during your visit. If there's any way we can try again, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Need inventory system that tracks vehicle locations, and better employee training on technology
Business response:
David, we're sorry if we didn't meet all of your expectations and we appreciate your feedback. If there's anything more you'd like to share with us, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Get rid of your “window tinting & Nitro tire fees.” It’s obviously just an additional pure dealer profit fee so either increase your “dealer fee” or increase the advertised price of the car.
Business response:
Jeff and Kathy, we apologize if we didn't meet your expectations. We appreciate your feedback and will forward it to our team. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
I went there to test drive a Kia Stinger, When I got there, they couldn't find the car. Once they did find the car, it was so dusty and I was not impressed. I knew I was buying a pre-owned car, but a nice car like that should of at least be washed. I took it for a test drive and when I got back my spouse realized it had a ding on it and we were told that they would discuss with the store manager about a discount as it was " as is". The store manager very arrogantly without even looking at us made it sound like that ding ... read more
Business response:
Iris, we're very sorry that this was your experience with us and will look into this on our end. We'd always welcome an email from you if you have any further information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
When I agreed on a price they wrote it up and added 699.00 for window tinting which was already on car and nitro in the tires. This was already done before we agreed on a price. They also added a document fee of a 1000.00. Besides taxes and tags. Sales manager was a fast talker and did not like me questioning hidden charges. The only reason took the car was we really wanted the car and if they had advertised at 3k more I would have taken it without a word. Do not buy there! Hidden fees !
Business response:
Joseph, we apologize if you didn't have the best experience with us. If there's any remaining questions or concerns you have, please send us an email and we'd be happy to address them. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
If I could give this place zero stars I would. I’m not sure how they have 4 1/2 stars, they must buy people’s reviews. I walked into honda super excited to buy a car and was greeted by the awful receptionist. She was too busy talking with the other workers there to even care to listen. I made an appointment a couple days prior so you would think that the car I was looking to buy would be washed and pulled around. WRONG. It took them 30 minutes past my appointment time for them to go find it. The salesmen there acted like the... read more
Business response:
Kylie, we work hard to earn positive reviews and are very disappointed to hear that your experience with us wasn't all that it should've been. We apologize that you didn't have the best visit with us and appreciate your feedback. Please don't hesitate to reach out to us if there's anything more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Typical bait you on a price and when you there it's a $999 dealer fee, a one time window tint fee of $699 and $ 200 for documents then add Tax! Very Unprofessional sales . Go do one block O'Brien auto $799 dealer fee no hidden fees and will fix anything on a used car not tell you it is as is!
Business response:
Shawn, we apologize if we didn't meet your expectations. If there's any way for us to try again to find you a vehicle at a price that works best for you, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Explain the paper work clearly.never explained all the working parts of the car.had to go back a second time to correct the problem. Had an appointment at 11:30 on Monday and waited 40 minutes to be taken care of. Finally I was taken care of .
Business response:
Francis, we apologize for any frustration we've caused. Thank you for bringing this to our attention. If there's something else you'd like to share with us, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com