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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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I was shocked to come back to my favorite hoetl of my childhood and see what the Hitlon group has done to the property- it is holding on for its dear life. It is a giant antique cruise ship with sloping walls, sloping floors, old antique rigs and furnishings taken away in 2011 and cheap pink and gray motifs everywhere like a stripper club in Atlantic City. The grand old lobby is still pretty much the same but it would appear the once stunning chandelier is also replaced with a refurbished version. The passing of the great An... read more
We booked a higher rate room for the fire pit experience. We were given a new room with cobb webs, cracks in the ceiling, and pencil marks on the walls for the saw to cut along. And no fire pit. Brand new building, zero attention to detail. Had to wait till 8:30pm to be moved into our new room. Mind you the restaurants on the property close at 9pm….
No review
Business response:
Thank you! And for staying at the Hotel del Coronado
The surrounding area is gorgous. The public area is very prety.
Business response:
Dear Amir,Thank you for sharing your thoughtful review. Although it is wonderful that you enjoyed exploring our grounds, I am disappointed to learn about your experience with our staff and accommodations. It is always our goal to provide guests with treasured experiences at The Del, and I apologize that this was not your impression. Moving forward, all of your feedback will be kept in mind to ensure positive experiences for every visitor. We hope you may return and give us the chance to provide you with an improved stay in t... read more
Booked a King room was “upgraded” upon checking in to a room with two queens with a view more like a downgrade for an anniversary. Not a surprise my partner and I were happy about after spending the amount of money that we did.
Business response:
Dear Bret,Thank you for your honest review. I know how frustrating it is to experience miscommunication and disappointment when traveling for a special occasion, and I offer my sincere apologies that your stay with us did not go as planned. Please know that your feedback is vital and will be discussed with my team in order for improvements to be made. In the future, I hope you will consider giving us a chance to provide you with a better experience.Sincerely, Harold Rapoza Jr. General Manager
The hotel is packed with tourists who aren’t staying here—they’re just looking around because it’s historically amazing. Room is a very long walk from lobby and from elevator so it’s hard for me to walk. There is no shampoo or conditioner or lotion provided—only a tiny bar of soap. I can’t believe this room cost us $673!
Business response:
Dear Susan,Thank you for sharing your candid thoughts with us. I am sorry to learn that your time at The Del did not match its value. We strive to provide relaxing stays for each of our guests and your comments will be shared with my team. I would love the opportunity to welcome you back for an improved stay in the future. Sincerely, Harold Rapoza Jr. General Manager
El hotel recibe mucha gente que pasa por ahí para tomar fotos y entrar a Los restaurantes, lo que satura los espacios. No me gusto que después de lo que ya se había pagado, un poco caro por cierto, nos cobraron 55 dlls de impuestos extras por ser un edificio antiguo. Eso nunca lo mencionaron
Worst rooms ever . Mold . Dirty . Staff is terrible. took over an hour to get our luggage. Place sucks, honestly . The price is outrageous. Motel 6 is better .
Business response:
Dear Danielle,Thank you for your honest feedback. I am saddened to learn that your experience did not match its value, and I offer my sincere apologies for any inconvenience you encountered regarding communication, amenities, and your luggage. As we look to maximize guest satisfaction, please know that your feedback is vital and will be discussed with my team. Thank you again for sharing your review.Sincerely,Harold Rapoza Jr.General Manager
I was offered a fee of 200 USD for an ocean view room but they didn't told me that infront of it there will be the noisiest place due a construction! I payed extra 400 usd plus daily resort fees without having the peaceful look to the ocean because literally infront of my room they was a construction taking place all the time I was there. So that was disappointing: how can they offer for an extra fee a "beautiful ocean view room" without telling you that you wont hear the ocean at all because of the noisy construction taking... read more
Business response:
Dear Patricia,Thank you for sharing the details of your stay. Guest satisfaction is our utmost priority, and I am sorry to learn that your experience did not reflect this sentiment. We are working to preserve the historical qualities of our hotel, however, I offer my apologies that this work interfered with your getaway. Please know that I value your feedback and will discuss your thoughts with my team. In the future, I would appreciate the opportunity to welcome you back for an improved visit.Sincerely,Harold Rapoza Jr.Gene... read more
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.