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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Caro y mal servicio Mal desde el check in. Por mi estatus en Hoteles.com me debieron ofrecer un upgrade de cortesía. Solo me ofrecieron con un costo adicional. El primer día no me arreglaron la habitación. La parte antigua del hotel no amerita más de 3 estrellas. El costo es excesivo. Lo mejor en comidas es la pizza. Lo demás muy regular y muy caro. El servicio del spa es bueno pero muy costoso. El valet es un robo, 75 USD por día. No recomiendo este hotel. Es una lástima que semejante hotel tan emblemático lo hayan dejado c... read more
Confusion
Business response:
Dear John, Thank you for the review. We always strive to provide our guests with exceptional getaways, and I’m sorry that wasn’t your experience. I hope you’ll allow us a second chance one day. Sincerely, Harold Rapoza Jr. General Manager
Upon check in we were sent to the wrong room that was in the midst of maintenance working on the wallpaper. The front desk called and said they would send someone up immediately to give us keys to a clean room. We waited over 45 minutes to even get to the proper Room and missed our reservation. Not to even mention the stench of our new room once we arrived we had to open all the windows and turn on the fan the entire evening and when we came back later at night the room still stunk like old left out food. Quite unprofessiona... read more
Business response:
Dear Chase, Please accept my sincere apologies for your recent experience. I completely understand your perspective and would feel the same way in your position. You were right to expect the extraordinary at our hotel, and I’m so sorry that was not your experience. I will share your valuable feedback with my team and improvements will be made. One day, I hope you will find it in your heart to return. Sincerely, Harold Rapoza Jr. General Manager
HUGE Disappointment- not worth $600/nt I have wanted to stay at this iconic hotel for years ever since I was a poor law student 15 years ago. I finally returned to have this experience with my husband and 2 kids, and I wish I had saved the money. For starters, the entire hotel (the “Victorian” building which is the main one), is in MAJOR need of a deep clean. I couldn’t believe all the smudges, splatter, dirty walls and doors etc that I saw. Our room had random mis-matched furniture in it, with artwork that didn’t go at all.... read more
Business response:
Dear Joy, Thank you for taking the time to leave such thorough feedback. While I’m happy you were able to visit our historic hotel, I’m so sorry your experience fell short of expectations. I completely understand your perspective and sympathize with any disappointments. Our hotel has welcomed guests since 1888, and naturally, that comes with wear and tear. However, that is no excuse to not provide our guests with everything they need for an incredible stay. I do appreciate your candid input and have made note of your helpful... read more
Business response:
Dear Roberto, Thank you for the honest feedback. We always strive to provide incredible getaways for every guest, and I’m sorry that wasn’t your experience. One day, I hope to welcome you back for an unforgettable vacation. Sincerely, Harold Rapoza Jr. General Manager
The front desk person was very rude and disconnected. She put us in a room where the construction was going on even though the Del hotel was not busy. There were plenty of rooms in the hotel and it was not busy, but she put us in the worst possible area for our 27th anniversary.
2 stars, one for location and one for cleanliness, I was charged twice for my one night stay, I’ve been on the phone for 2 hours, talked to 6 different people, who keep redirect my call, I’ve sent 4 emails, they said they will refund me the room charge, but I paid for breakfast through Expedia as well and was charged for breakfast at the hotel, they kept saying that they can’t see that I paid through Expedia and asked me for a receipt or I have to call Expedia for them, to ask for a receipt. The room was in the building call... read more
Business response:
Dear Teba, Please accept my sincere apologies for your troubles. I completely understand your frustrations and I do apologize for any confusion with our third-party travel partners. While I’m delighted you chose to experience our historic hotel, I’m sorry your stay was less than stellar. We go to great lengths to prevent our restoration work from impacting guests’ getaways, and I’m disappointed our efforts fell short of perfection. I appreciate your honest feedback and hope we can make amends. Sincerely, Harold Rapoza Jr. Ge... read more
The elevator at the parking lot did not work for 2 days. the elevator in the hotel room was not work either. Paid $600.00 to carry the luggage upstairs/downstairs for 2 days. There was only one restaurant serves breakfast. Had a reservation at 8:15pm at Sheerwater and the food was terrible. The fish was as hard as rock.
Business response:
Dear Dora, I’m disappointed to hear about your recent stay with us. We always strive to provide exceptional experiences, and I’m so sorry that wasn’t the case for you. I completely understand your frustrations and hope you can accept my sincere apologies for any maintenance issues you encountered. I have shared your valuable feedback with the appointed teams and improvements will be made. One day, I hope you find it in your heart to return for an incredible getaway. Sincerely, Harold Rapoza Jr. General Manager
Rude front desk, they will charge you for mysterious expenses and will not know what it’s for. Bad food.
Business response:
Dear Mani, We are so sorry to hear that your time with us was anything but amazing. It is our goal to provide our guests with wonderful vacation experiences in a stunning resort environment, and I’m sorry that this was not your impression. I will keep your feedback in mind as we work towards providing our guests with stellar experiences. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.