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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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We were promised a refund as the AC was out the second evening we stayed and we checked out that day. No refund was evey processed.
The location of this resort it's great, but it's a very old building with small updates. They do not have room service at all and the food fees are very expensive. Additionally, we travel with two babies, so we require two cribs very old and dirty and have been provided. We asked for a late checkout and when we have to back to our room the key did not work anymore, so my husband went to the front desk. After a long time of waiting they sent security to our room to get a credit card. We were very upset and surprising the way ... read more
The hotel needs major update. For the amount of money they charge I was expecting a lot more like functioning AC and showers. We booked a suite for an all girls (6 of us) trip and had to change rooms 3 times. We booked a suite and got one with the central AC totally dead, they placed a portable AC, the kind you buy to cool down a small area, not a whole suite. Next room they said was an upgrade, which it was NOT, beds are smaller, room is smaller not a suite. They the shower broke. The last room was another "upgrade", we che... read more
Business response:
Dear Geraldine,Thank you for taking a moment to review your experience at The Del. I’m so sorry to hear that we did not live up to the high expectations that you rightfully set for our resort. It is our highest priority to make sure guests are well taken care of, and it’s disheartening to hear about the uncharacteristic hospitality you received. I will be discussing these matters with my team to ensure changes are made. There are exciting changes in the forecast, and I hope you allow us a second chance in the future.
Did not get the garden view room we paid for. Could just see red shingles. Also, food extremely expensive and average at best. Parking at the hotel very expensive. Resort fee high and still had to pay for chairs and umbrellas.
Business response:
Dear Michael, Thank you for taking the time to share your experience. I’m so sorry to hear that your room did not meet the standards that you had rightfully set for The Del. It is my priority to ensure all guests are well taken care of and I keep your valuable feedback in mind as we are always striving to provide the best for our guests. There are beautiful changes in the works, and I hope you return to enjoy them one day. Sincerely, Harold Rapoza Jr. General Manager
Request a type of Room over a year ago. And requested to be close to our friends that booked the same time and room. We where completely on opposite ends of each other and We didn’t get our room until 4:30 and I was charged $200 for someone else’s room charge from earlier in the day before we even got our room number.
Business response:
Dear Martha, I’m so sorry to hear that your requests were not honored, and for the billing error. It is my priority to always ensure guests are well taken care of and I will discuss this with my team and review procedures so we can make sure we are doing everything we can to honor these requests, which I know can make or break a trip. Thank you for sharing your experience and I hope you’ll give us a second chance in the future. Sincerely, Harold Rapoza Jr. General Manager
The staff was not helpful at all. Multiple times I called to ask them to help me with my keys, because they were not working. They told me that I had to wait for as long as needed, because they had too many requests. I paid $2,000 per night and I could not get into my room. Due to it, I lost a reservation I had at Sea World, and that cost me another $400 plus the disappointment of losing the experience my son was so looking forward to have. I very dissatisfied at this hotel.
Business response:
Dear Amparo, It’s quite disheartening to hear about your recent stay. We always strive to create incredible vacations for our cherished guests, and I’m disappointed to know that was not your experience. I hope you can accept my sincere apologies for any technical difficulties or insincere service you encountered during your stay. I promise the hospitality you received does not meet our high standards, and I will be sharing your experience with my team to ensure improvements are made. If there is anything we can do to make it... read more
Terrible check in experience. No text notice stating room was ready, it was. Luggage delivered to wrong room. Lack of communication between staff.
Business response:
Dear Tim, Please accept my apologies for any inconvenience during your stay. It is our goal to provide every guest with an exceptional getaway, and I am sorry that was not your experience. I will share your valuable feedback with my team. Thank you for taking the time to share your honest input and I hope to welcome you back for an improved experience in the future. Sincerely, Harold Rapoza Jr. General Manager
Offered a $200 upgrade at check-in. Declined offer. Arrived an hour early so room wasn’t yet ready- no problem. Front desk again tried to up-sell the upgrade for a room that was ready. Declined again. The room available an hour after check in; no accommodation offered or explained. No hot water in the room. Front desk, they said to let it run for 15 min. A hot water recirculating system/timer under the sink was disconnected. The p-trap was held together with electrical tape. Wondering what the historical preservation surchar... read more
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.