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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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There were too many upcharges that you weren't expecting. our bill was over $300 on checkout on top of our reservation amount. The room smelled like mildew and the walls were paper thin. We barely slept as you could hear everyone that walked by. It was overcrowded with people who were not even staying there. Was the opposite of comfortable and relaxing.
Business response:
Dear Alexis, I’m so sorry to hear about your recent stay. We always strive to provide our guests with relaxing and memorable vacations, and I apologize that wasn’t your experience. Our hotel was built in the late 1800s, and each Victorian guest room comes with a unique charm. I do apologize if our accommodations fell short of expectations. I will be sharing your feedback with my team as we continuously aim to improve the guest experience. I hope we can make matters right on a future getaway. Sincerely, Harold Rapoza Jr. Gene... read more
For being very expensive you would think the shower would have hot water, and if it did not you would think the staff would work to keep you happy. Both of these were not met after paying almost $500 for a hotel room for 1 night. Very disappointing.
Business response:
Dear Kyle, Thank you for the candid feedback. I’m quite disappointed to hear about your recent stay with us. We’re committed to providing every traveler with an unforgettable experience, and I’m sorry if our efforts fell short during your getaway. I hope you can accept my apologies for any maintenance issues or service you received. I’ve documented that areas where improvements are needed and I hope to welcome you back for a better experience in the future. Sincerely, Harold Rapoza Jr. General Manager
500 USD and no room service ..Arrogant as usual .No omelette at breakfast …. Seriously
Business response:
Dear Claire, Thank you for the candid feedback. With the well-being of our team and guests in mind, daily housekeeping is made by request only at this time. I apologize for any inconvenience. I appreciate your honest input and will keep your thoughts in mind as we work to maximize guest satisfaction. One day, I hope to welcome you back for an incredible stay. Sincerely, Harold Rapoza Jr. General Manager
They said at check in, “ooo you booked through a third party”. Although the Del was not close to fully booked we were placed in a room off of the receiving, recycling and construction dump. The room was unfit. The noises waking you went on at all hours. The staff was super friendly and it is “The Del”, but if you don’t get any sleep it’s a fail.
Business response:
Dear Julie Marie, Thank you for taking the time to review your recent stay. We appreciate every traveler who walks through our doors, and I’m sorry we didn’t make that clear to you. I understand your frustrations regarding your room assignment and I sincerely apologize for any unexpected noise. I value your honest input and I have documented the areas in need of improvement. One day, I hope you will allow us the opportunity to provide an exceptional experience. Sincerely, Harold Rapoza Jr. General Manager
Yvette, the front desk representative was very rude with a really bad attitude.
Business response:
Dear Salim Emrah, I’m disappointed to hear this. We pride ourselves on offering world-class service, and I’m so sorry for the insincere hospitality you received. I will be sure to address matters with my team. Again, I apologize for any uncharacteristic behavior and hope we can make amends in the future. Sincerely, Harold Rapoza Jr. General Manager
absolutely disappointed tourist trap
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.