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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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We're locals in San Diego and decided to spend the night at Hotel Del. We splurges with an ocean front room. The window was so dirty, we couldn't see out. We could only open one window about two inches to hear the ocean. TV did not work. Furniture had visible signs of wear and tear, with big chunks taken out. Bed and chairs were comfortable though. While checking out, I mentioned the dirty window to the employee. "I'll tell housekeeping." was the response. You shouldn't spend nearly $1K on a hotel room and get that kind of t... read more
Business response:
Dear Lisa, Thank you for the candid feedback. We always strive to create incredible getaways for our guests, and I’m sorry that wasn’t your experience. I completely understand your perspective and apologize for any shortcomings during your stay. I’ve documented the areas in need of improvement and I hope to welcome you back for a memorable stay in the future. Sincerely, Harold Rapoza Jr. General Manager
I didn’t stay thete I cancelled!
Business response:
Dear Michael, Thank you for the feedback. I hope you will allow us the opportunity to provide an exceptional experience in the future. Sincerely, Harold Rapoza Jr. General Manager
Since Hilton took over the property's customer service is terrible. They nickle and dime you to death for everything. Not to mention the rooms are outrageously expensive. We had our room until 11am at 10:30am while naked and getting ready for the shower a hotel housekeeper male barged into the room I yelled expletives and he said sorry and closed the door 5 minutes later a female housekeeper knocked on the door I opened it and yelled "I'LL BE OUT BY 11AM" Unbelievable!! They made me feel so rushed and made me forget my toile... read more
Business response:
Dear Gregory, Please accept my sincere apologies for your recent experience. I completely understand your perspective and would feel equally disappointed. I have addressed matters with my team to ensure we are honoring guests’ checkout times. I truly do apologize for this uncharacteristic incident and hope we can make amends in the future. Sincerely, Harold Rapoza Jr. General Manager
Overall a Disappointment The stay was disappointing. Service was bad, and our room was not ready by check in time. Also, they over charged me by $600.00 and I had to show them the Hotel.com pricing and negotiate them to honor that price. So glad I checked out in person. I will not stay their again.
Business response:
Dear Matthew, Thank you for the candid feedback. We always strive to create memorable getaways for our guests, and I apologize that wasn’t your experience. I hope you can accept my apologies for any shortcomings during your stay. I appreciate your input and apologize for any third-party discrepancies. There are improvements to come and I hope you return for a perfect getaway in the future. Sincerely, Harold Rapoza Jr. General Manager
Front entrance under construction - way finding was not good; one elevator broken; ice machine not working; took 1.5 hours to get our luggage; noisy! Even the windows rattled.
Business response:
Dear Mark C, Thank you for the honest review. Please accept my sincere apologies for your recent experience. We try our best to prevent our restoration work from impacting getaways and I apologize if our efforts fell short of perfection. I appreciate your input and will keep your thoughts in mind moving forward. One day, I hope to welcome you back for an improved stay. Sincerely, Harold Rapoza Jr. General Manager
The history and architecture of the property. The hotel rooms and public areas smelled, the carpet was dirty, we had plumbing issues, and the hotel rooms needed updates.
Business response:
Dear Tricia, Thank you for your candid feedback. While it’s nice to hear that our hotel’s history and charm were to your liking, I apologize for any shortcomings during your stay. We are making the necessary enhancements to our 133-year-old hotel, and beautiful changes are to come. I hope to welcome you back for an improved visit in the future. Sincerely, Harold Rapoza Jr. General Manager
Service is not match with the name and cost The condition and service is not reflect the cost and fame spread, the room sheets were old and not cleaned, make skin infection next day, the restaurant dishes were not cleaned, suspicious food issue caused stomach problem after breakfast. The main elevator were shut down but no immediate repair, make handicap person very hard to walk back to the room.
Business response:
Dear Ching Y, Please accept my sincere apologies for your recent experience. I understand your perspective and apologize for any shortcomings during your stay. I will share your candid feedback with my team as we continuously strive to maximize guest satisfaction. There are improvements to come, and I hope to welcome you back for an exceptional getaway in the future. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.