This profile has been claimed by the business owner or representative.
Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
Get directions
not worth the money The resort is very pricy but the service in return is lousy. I will not stay there again. When I was checking out, the bill is wrong in any possible way, i.e. the booking is prepaid on hotels.com and they insist it is not... so many issues... it took very long to correct them so the checkout turned out to be longer than normal. check in is also horrible as they put us in a wrong room... nightmare
Business response:
Dear Traveler, Please accept my apologies for any inconvenience during your stay. We are working hard to streamline our check-in and checkout process to be efficient as possible. I sympathize with your experience and appreciate your candid feedback as we continuously strive to maximize guest satisfaction. There are improvements to come and I hope you will allow us the opportunity to make matters right in the future. Sincerely, Harold Rapoza Jr. General Manager
not pleasant stay The check in desk is very rude. not helpful at all. don't feel welcomed.
Business response:
Dear Traveler, It’s disappointing to hear about your recent stay. We are grateful for every traveler who walks through our doors and I apologize if we didn’t make you feel that way. We pride ourselves on providing excellent service and I’m sorry you received anything other than that. I will share your feedback with my team and improvements will be made. I hope you find it in your heart to allow us a second chance one day. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Chantel, Thank you for taking the time to leave a review. I’m sorry if your recent stay fell short of expectations, but I am confident your next visit will be one to remember. Sincerely, Harold Rapoza Jr. General Manager
Booked the Victorian suite. We I arrived they said they upgraded my room . I was delighted. When I arrived to room . I was facing construction. I went to this hotel for the historic value, but ended up with a regular hotel room. Called the front desk to fix the mix up . Was rudely informed that was the only room that was available . I can tell you I will never go back to this hotel . Instead of a historic hotel it felt more like a cruise ship . I was not worth the price I payed . I strongly suggest staying somewhere else .
Business response:
Dear Chris, Thank you for your in-depth feedback. I am disappointed to learn about the confusion with your room upon check-in. We all go to great lengths to ensure our enhancement work does not affect our guest experience and I apologize if we weren’t completely successful in our efforts. Reviews like yours help us make effective changes and we hope to be able to impress you on a future seaside escape. Sincerely, Harold Rapoza Jr. General Manager
Entire family moved wedding to hotel dek coronado after lake tahoe wedding cancelled due to fires. The property, lawn, pool, beach, food, staff were all good. Wedding went fine. But after paying $600/night, $2100 for 3 nights for labor day weekend, We are dissapointed in 3 things:. literally worst mattresses have ever seen in any hotel ever. motel 8 or la quinta would have been better. Zero room service, they claim b/c covid, but stayed in 3 other hotels during this west coast trip, and all had room cleaning services. (and o... read more
Business response:
Dear Eugene Robert, Thank you for sharing your detailed review. While it’s a pleasure to have hosted your family’s celebration here, we are sorry that some aspects of your stay did not measure up to our standards of excellence. Reviews like yours help us make improvements to our amenities and we hope to highlight all the wonderful changes to come should you choose to stay with us again. Sincerely, Harold Rapoza Jr. General Manager
We were forced to file a complaint, hoping to get spiritual compensation, at least full refund of the room fee! We spend a pleasant Sunday with my family of four in the hotel on August 29th. we were surprised to find that the rooms given were quite different! Although the prices we deal with are the same, an ordinary one is too small.However, after we arrived at the hotel in the afternoon and checked in, we were surprised to find that the rooms given were quite different! Although the prices we deal with are the same, an ord... read more
Business response:
Dear Amy, Please accept my sincere apologies for your recent stay with us. I completely understand your perspective and would feel equally disappointed in your position. We always strive to create relaxing and worry-free getaways, and I’m sorry that wasn’t your experience. I truly apologize for any shortcomings and hope we can make amends one day. Sincerely, Harold Rapoza Jr. General Manager
After arriving at the beautiful hotel was I surprised to find the entrance was blocked off.The staff except for our bell man arriving and Leaving!! We’re rude unhelpful. I have stayed at some not so well know locations and been treated with respect and a courteous staff. My trip was for a Birthday celebration. I was so embarrassed for my friend to see the way we were treated after me explaining how wonderful I remember passed visits. Never again. Yours sincerely Jacqueline Keegan
Business response:
Dear Jacqueline, It’s quite disheartening to hear about your recent stay. We always aim to provide world-class service to our guests, and I sincerely apologize if you received anything other than that. This birthday getaway should have been filled with celebration and precious memories; I’m so sorry that wasn’t your experience. Your feedback is taken with sincerity and I will be addressing matters with my team. One day, I hope you will allow us the opportunity to make things right. Sincerely, Harold Rapoza Jr. General Manage... read more
Sad to see the Del become a tourist trap and so disorganized. Been visiting for 20 years. Very expensive now, feels like a disorganized railway station. The original owners would be super sad and disappointed, like so many loyal visitors are now.
Business response:
Dear Sam, Thank you for your candid review. It’s always exciting to welcome back loyal guests and I’m disappointed if your recent experience for short of our typical standards. We are working to restore our 133-year-old to its original grandeur and exciting changes are in the forecast. I appreciate your input and hope to welcome you back for a more memorable stay in the future. Sincerely, Harold Rapoza Jr. General Manager
Terrible. Room that we reserved through expedia was not available at checkin and had to pay an upgrade fee the second night to get a king bed (which we reserved). Found blood on the bed sheets/bed.
Business response:
Dear Tyler, I am concerned to learn about your recent stay with us. You are right to expect a seamless stay and a well-appointed room and I apologize if we inconvenienced you in any way. Comments like yours help us improve. I hope that you will allow us the opportunity to redeem ourselves on a future getaway. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.