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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Very poor quality and expensive without receiving the necessary service. We paid a lot of money just because of the scenery and environment. The hotel was very bad.
Business response:
Dear naghmeh, Thank you for the honest review. We always strive to provide exceptional getaways and I regret that wasn’t your experience. Your feedback is taken with sincerity and adjustments will be put in place to maximize the guest experience. One day, I hope you will allow us the opportunity to redeem ourselves. Sincerely, Harold Rapoza Jr. General Manager
awful stay This is a terrible hotel. The hotel is under construction and they are under staffed. they should not take so many guests! Hotel management is problematic. It takes about one hour to check in and one hour to get a table for the breakfast. The room cleaning is not done per requested. everything takes forever to get it done. staff are not friendly. The billings are not correct. what more can a hotel do wrong?
Business response:
Dear Christopher, Please accept my sincere apologies for your recent experience. I sympathize with your disappointment and completely understand your perspective. I will share your thoughts with my team so we can make the necessary improvements. One day, I hope you find in it your heart to allow us a second chance. Sincerely, Harold Rapoza Jr. General Manager
Ac didnt work, dirty old carpets
Business response:
Dear Simona, I’m sorry to have left you with this impression. I understand your perspective and apologize for any inconvenience during your stay. We are working hard to restore our 133-year-old hotel’s original grandeur, and I hope you return to enjoy the beautiful changes. Sincerely, Harold Rapoza Jr. General Manager
Acknowledging the fact this resort is a piece of history, the property is not going to be updated like other hotels/resorts I have stayed at previously. Besides the smell and the condition of the main hotel, cleanliness was terrible. My headboard had giant yellowish spots, the bathroom had water stains, the wallpaper in the bathroom was peeling, the shower head itself was rusted and looked disgusting. The floors were not vacuumed and the bed was not comfortable at all. We also requested resort view w a king deluxe and the ro... read more
Business response:
Dear Mechenzie Noel, It’s disappointing to hear about your recent experience. We always strive to create iconic getaways for our guests, and it’s unfortunate to have left you with this impression. Our hotel has been in operation since 1888 and each Victorian guest room comes with a unique charm. With that being said, I do apologize for the condition of your room upon arrival. I understand your perspective and apologize for any inconvenience. I appreciate your input and promise you there are exciting changes in the works addr... read more
For 600 a night you could at least have a clean liner for the shower curtain they cost 2.99 on Amazon. We only given 2 small bottles of water. The designer toiletries a joke and there wasn’t a pen or pad of paper to be found. I would not recommend this property to anyone. I will never stay at another Hilton.
Business response:
Dear Karen, Thank you for the honest feedback. We always strive to provide our guests with the best, and I’m disappointed to hear that our in-room amenities didn’t meet your expectations. I appreciate your input as we continuously work to maximize guest satisfaction. One day, I hope to welcome you back for an incredible getaway. Sincerely, Harold Rapoza Jr. General Manager
no valet. no room service. absurdly expensive
Business response:
Dear Donald, Thank you for sharing your experience with me. I hear you and sincerely apologize for any shortcomings during your stay. Safety is our top priority and some amenities are paused or made by request only to ensure the greatest safety for our guests and team members. There are improvements to make, and I hope you’ll allow us the opportunity to regain your trust in the future. Sincerely, Harold Rapoza Jr. General Manager
I didn't like the fact that when i called for service no one ever picked up the phone it was just a recording also we had a 11:00 am check out time but the cleaning crew was at our door at 9:00 am for us to leave there was supposed to be a free breakfast but there was not one there was a parking fee of $ 40.00 at to our bill that we were no aware of and also other charges so it was not a great stay for me.
Business response:
Dear Traveler, I’m disappointed to have left you with this impression. We always strive to create relaxing and comfortable getaways, and I sincerely apologize if that wasn’t your experience. I understand your perspective and sympathize with any disappointment. We’re dedicated to maximizing guest satisfaction and your honest input plays an instrumental role in doing so. Beautiful changes are in the works, and I hope to welcome you back for an improved experience in the future. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.