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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Mrs Poor costumer service. They don’t smile & they’re not accommodating to customers. Room not teady when checking in, bathroom not cleaned yet after checking in. TV didn’t work the whole stay, unable to use They don’t stock up bathroom needs like soap & shampoos & the like. Keep calling them for needs & also coffee not available unless you call. The only thing that made our trip happy is the beach itself otherwise the hotel stay was a disaster. They shld have cut off a big percentage of the charge from our bill but not much... read more
Business response:
Dear Lorelei, Thank you for sharing. Providing our guests with impeccable service is our top priority, and the situation you describe with our staff and the condition of your room is unacceptable. My sincerest apologies that this is the impression you have of The Del. As part of our Hilton CleanStay program, we have removed some room amenities to limit the risk of exposure for our guests. I apologize if this was an inconvenience for you during your visit. I am confident that once our restaurants have reopened and our grand e... read more
I have wanted to stay here for years and love historic buildings - so my disappointment was a surprise. While I found the slant of the hallway ceiling -charming and somewhat expected from a 130-year-old hotel, I did not expect obvious layers of 100 years of paint, dingy window sills, a poorly appointed room - uncomfortable bed, sofa, chairs, etc. Not at all what I had been looking forward to experiencing.
Business response:
Dear Audrey, Thank you for your visit and review. Please be assured that we continue to meticulously care for The Del. As one of America’s last remaining Victorian seaside resorts, we are committed to preserving its storied past, while simultaneously creating experiences in other parts of the resort for a new generation of guests. Perhaps next time, our team can recommend an alternative room type with you that is still reflective of our historic charm but includes more modern comforts. Thank you for your feedback, and I hope... read more
You are definitely paying for the name and prestige that the name of this hotel brings-Do yourself a favor, and stay across the street at the Glorietta Bay-Your wallet will say thank you.
Business response:
Dear KeepinitReal, Thank you for sharing your feedback. While I’m thrilled that you selected The Del for your trip to Coronado, it’s disappointing to see that your stay did not live up to our usual standards. Please accept my most sincere apologies for any inconveniences you experienced during your visit. My team would value the opportunity to welcome you back for a more memorable stay in the future. Sincerely, Harold Rapoza Jr. General Manager
The room hadn’t been painted or upgraded since Nixon in White House. Doors and windows wood warped. Ceiling low. Bathroom from 1970s.
Business response:
Dear Traveler, Thank you for your review. I apologize that our historic property did not exceed your expectations. My team is committed to offering an excellent stay to each of our guests, and I’m sorry that this was not your experience. Please know that I will keep your feedback in mind going forward. Sincerely, Harold Rapoza Jr. General Manager
This place it’s super update! You spent 400 dollars a night for an old room with a super small window and the bathrooms looks like from the after world war 2!! Very disappointing!! O you change the prices or update the freaking rooms! Like this it’s a scam!
Business response:
Dear SergioTorrisi, Thank you for taking the time to share your experience. It sounds like the rooms in our Victorian Building were not for you. If you’re looking for more modern accommodations, our Cabana Rooms just opened this July and feature all of today’s luxuries. Next time, our team would be more than happy to find the perfect room to match your preferences. Hopefully, you were able to enjoy yourself on the beach or exploring our property. Thank you again and take care. Sincerely, Harold Rapoza, Jr. General Manager
The location is fabulous however the hotel is less so and the front desk staff are fairly useless. Be mindful that the hotel has spent a lot of time on their website so what you most likely will not get what you think you paid for.
Business response:
Dear Tom, I’m sorry to hear that outside of our location, you were left unimpressed. I’m not quite sure where we fell short. I know our team strives to offer exceptional service and beautiful accommodations, so if that wasn’t the case, I’m truly sorry. If you have any more specific feedback to share, I would welcome the chance to learn. Thank you and please take care. Sincerely, Harold Rapoza, Jr. General Manager
To much money for a room that I didn’t enjoy b/c construction and people in the front are very unprofessional
Business response:
Dear Hernandez, Thank you for your review. I’m disappointed that you left so unsatisfied. Usually, our team is quick to help and could have assisted with any concerns you had during your stay. I hope that outside of your room, you were able to relax on the beach or by our new pool. If you plan on returning to the area in the future, I’d love a chance to provide you with the seamless stay you deserve. Sincerely, Harold Rapoza, Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.