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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Hotel under construction, was not aware of this. It was very distracting.
Business response:
Dear Pam, Thank you for sharing. Unfortunately, unless you book directly through our website, we are unable to send you pertinent updates and information regarding any projects we are undergoing. It has been our aim to shield guests from any disturbances in the process and I’m sorry to read that we failed. I hope you’ll consider a return in the future so you can have the stay you were hoping for. Sincerely, Harold Rapoza, Jr. General Manager
service by reception staff was so terrible.
Business response:
Dear Guest, Thank you for your review. This is unpleasant to hear. Please accept my apologies for any delays. We are doing our best to adjust to our new policies while still maintaining a high degree of service, and sometimes, we don’t succeed. My hope is that we’ll have the chance to make this up to you someday. Thanks again. Sincerely, Harold Rapoza, Jr. General Manager
Worst ever service
Business response:
Dear Rafik, I’m sorry to read this and would love to help. If you have specific details to share, please don’t hesitate to do so. I look forward to learning from you and addressing any issues that need my attention. Sincerely, Harold Rapoza, Jr. General Manager
I have always wanted to stay here. Unfortunately, it was disappointing. This property is run down and is being renovated. The beds are so bad my husband and I are still experiencing back pain 4 days later. The Del is a great property and I am sure it will be back to it original glory next year sometime. The prices are high for the conditions of the rooms and property right now.
Business response:
Dear Lori, I am so sorry you had this experience at our hotel. Each and every guest should be provided a flawless experience; I’m so sorry we did not deliver on that goal during your stay. I understand your frustrations here and would feel equally disappointed in your position. I hope you find it in your heart one day to return and allow us the opportunity to make things right. Sincerely, Harold Rapoza, Jr. General Manager
asked ahead for early check in, knowing it not always possible arrived about 1:00 not ready, would not let me use pool tried again at 3:00 not ready said check in is 4 did let me use pool area room was not ready till 7:28 hotel had only one restaurant open could not get in no room service
Business response:
Dear David, Thank you for bringing your experience to my attention. We are dedicating more time to deep cleaning and sanitizing our guest rooms, which may explain the delay. That being said, I sincerely apologize that we couldn’t give you a more accurate timeframe. That is frustrating and I understand why it would leave you with a negative impression. We are also continuing to adjust our dining options to better serve our guests and are continually adding more offerings and expanded hours. Please trust that I am working clos... read more
We were very excited about staying at this property but certainly had a very bad experience from the first day we arrived there. Customer service was bad. We had to change rooms three times, the hotel was very dusty, dirty and very smelly. Anytime we tried to get a hold of operator or customer service the minimum wait was at least 10 minutes. The taco truck employees were very rude and disrespectful no matter what time of day we tried ordering food, so we avoided that restaurant all together. Unfortunately we will not be goi... read more
Business response:
Dear Roxane, Thank you for bringing your experience to my attention. There’s no excuse for the type of service you describe and I’m so sorry. After reopening our doors, our goal is to provide our guests with the same amazing service that we pride ourselves on, and it looks like we still have some work to do. I know we can do a better job in the future and I hope you’ll reconsider another visit to our beachfront hotel. Sincerely, Harold Rapoza, Jr. General Manager
Disappointed Very old property. Needs major upgrades. Everything is super expensive. Very few dining options. Only plus is that it's on the beach.
Business response:
Dear Guest, Thanks for your review. I’m sorry to read that you were disappointed, but happy to share some good news. We just debuted our new pool and cabanas guestroom and in a few weeks, we will open three refreshed dining outlets. The feedback from our guests has not gone unnoticed and I can’t wait for guests to see our new property enhancements. I hope you’ll give us another chance in the future to impress. Sincerely, Harold Rapoza, Jr. General Manager
The property is under MAJOR construction. Terrible customer service. Nothing is open.
Business response:
Dear Guest, I’m sorry we left you with this impression. We are currently making the necessary changes to keep our 132-year-old hotel open for the next 100 years. I apologize if you feel that you were not properly notified about the restoration work prior to your arrival. I hear you and completely understand your frustrations. There are exciting changes to come, such as our new pool and cabanas and refreshed dining outlets, and I hope you find it in your heart to return to our historic hotel one day. Sincerely, Harold Rapoza ... read more
The rooms were not worth the price that I paid for. It felt like a 3 star hotel not a 4 or 5, for the toiletries were generic, no bath robes and slippers for guests to use, no laundry plastic bags in the closet, no pens or stationary for client to write on, no hotel books or magazine to read, no hotel info booklet/ binder in the room for in-room services like breakfast in bed, toilet floor was still dirty (found some hair from previous guests), patio was still messy (found some pizza boxes from the last guests too). Plus the... read more
Business response:
Dear Joyce, I’m disappointed to hear about this experience. As you noted, a number of high-touch and paper amenities have been removed from our guest rooms in order to reduce the chance of spreading germs. I sincerely apologize for the inconvenience. You bring up some great points that I will consider with my team in regard to providing these conveniences in the future. Again, I apologize for any inconveniences that you experienced during your recent stay and hope that we can earn your trust back on an incredible future stay... read more
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.