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iAqualink app
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Very touchy app ... used to work and now it doesn't. Tells me my system is offline. Yet I can go on my desktop and access the controls. Everything in my house that runs on wifi works so my system is not offline. Still does not work. I did an uninstall and tried a fresh install of new version. Still says system offline 😥
Business response:
Hi Laurie, We are really sorry for the trouble! We'd like to talk with you to learn more about your issue; please email us your phone number to customerfeedback@fluidra.com and a product specialist will be in touch. Thank you for your patience! - iAquaLink Support
Ok when it works but it never does for long. Constantly unable to connect despite router and wifi extender working fine. Constantly need to reset and sometimes it still won't connect. The greenight is flashing on thw unit but can't connect on my phone so is useless. I just want to turn off the damn spa light and it's taken me hours.
Business response:
Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to take a look into this for you, please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
This app is terrible and so is the jandy aqua link system. Avoid if you can!
Business response:
Hi Shea, We're sorry you're experiencing issues with your iAqualink app and AquaLink system. Please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
Brutal interface! Obviously nobody in charge has studied interface design. The web app is useless on smartphones. All the text and buttons are ridiculously tiny. Why doesn't it scale to your screen? It needs a complete overhaul and redesign. Also, it is incredibly counter intuitive. Please update our and include pop up hints and helps. Not everyone works for iAquaLink and understands your system like you do. If someone designs something better for pool and spa control I'll be first in line.
Business response:
Hi K S, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can help with now, please email us at customerfeedback@fluidra.com and a product specialist will be in touch. All the best, iAquaLink Support
Used to work great up until iqpump firmware and this app were updated. Now the schedule is not set to my time zone, even though it shows the correct time zone selected. Instead of coming on at 8am, its starts at 12am. And trying to get the correct time to have the pump turn on at 8am won't happen! Frustrated for sure. Hope this app update corrected this issue?
Business response:
Hi John, We apologize for the issues you're experiencing with your iAqualink app. Please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
Had difficulty getting it to work at first then it worked for about 2 weeks and now won't connect. Have tried uninstalling and re installing and still nothing Fran
Business response:
Hi Fran, We're sorry you're experiencing issues with your iAqualink app. We have connection tips posted on www.iaqualink.com/en/support. If you need more assistance, please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
Time zone is wrong. Im in California time is ahead by almost a whole day. Pump supposed to come on at 7am and it comes on at 3pm??
Business response:
Hi Sam, We're sorry you're experiencing timing issues with your iAqualink app. We can help! Please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist. Thank you for your patience. - iAquaLink Support
System works ok when it works. It went offline a few times in the first week or so then simply will not reset nor accept the ID number for the app. So I'm high and dry in the process of clearing out algae meaning it is supposed to run to circulate the chems. Cant reach anyone who worked on it. What to do now? Restarting this thing needs to be as simple as flipping a switch.
Business response:
Hi Corky, This doesn't seem right. We want to take a closer look at this for you. Please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
Worst app ever. 50% of the time off really means on. Deck jets and waterfall features will randomly just turn off due to app glitches. Spent alot of money for this. My credit card went thru 100% for the purchase and I am receiving only 50% at best of a proper functioning system.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please email your phone number to customerfeedback@fluidra.com (please reference "Google Play") and a product specialist will be in touch as soon as possible. Thank you.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.