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iAqualink app
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So far have never been able to get app to connect to home wifi router. Even bought an outdoor antenna to boost signal. Have full wifi signal at controller unit. And....now I can't even keep the controller connect to my phone directly with wifi direct to adjust my pump. Not sure if controller is faulty or app no good. very frustrating to pay 1800.00 for a upgraded pump with remote controls and they don't work!
Business response:
Hello Brian, We regret the inconvenience you're experiencing with your app, and we want to help. Please email your contact information to feedback@zodiac.com, and an IOT specialist will reach out to you. All the Best, AquaLink
The app is below average but the support from Zodiac is the big joke. Their servers in Amazon go offline and you cant control your pool. Total fail. And their support are gone weekends. A pool tech system with no support on weekends by a global company. Epic fail.
Business response:
Oh no! We apologize for the issues you've had with the app. We'd be happy to look into this for you; please contact us at feedback@zodiac.com. All the Best, AquaLink
the app hangs on set up. i can connect to my 9650iq WiFi signal, but when trying to complete setup the app just hangs until the wifi on the 9650iq times out. ive uninstalled and reinstalled the app several times, nothing works. looks like they have some issues with compatibility with some phones. i spent $1400 on my pool cleaner, partly for smartphone capability, and this is a huge bust.
Business response:
Hello Justin, We apologize for the troubles you've had with the app. Please email your contact information to feedback@zodiac.com, and an IOT specialist will contact you. All the Best, AquaLink
App has turned useless, says that it can't operate because pool is in "service mode", but checking the physical pool equipment shows that the pool is not in service mode... So app is useless and with no way to fix it... Disappointing
Business response:
Hello Someone Imporanf, We want to take a closer look at this for you. Please email feedback@zodiac.com with your contact information and an IOT specialist will contact you. All the Best, AquaLink
Still have to lunch Wed based window to control the system. Very primitive.
Business response:
Hello Kal, Our product development team appreciates your feedback. All the Best, AquaLink
STILL WAITING ON RED AS A SOLO COLOR. IT'S 2019 AND MY APP IS STILL ANTIQUATED WITH NO UPDATE FOR 2 YEARS!! I RETRACTED MY LAST RATING OF 1 STAR OUT OF KINDNESS. THIS ONE STAYS UNTIL I GET AN UPDATE. SEEING RED!? NOT YET!
Business response:
Hello Frank, We understand your frustrations, our developers hear you, and they're continually working on ways to improve your app experience. All the Best, AquaLink
excellent functions but just installed iAquaLink device today... stay tuned. having difficulty connecting (not a WIFI problem) with the web application to schedule pump, lights, cleaner etc.
Business response:
Hello Mike, We want to help troubleshoot your system. Please email your contact information to feedback@zodiac.com, and an IOT specialist will contact you. All the Best, AquaLink
Great concept and very useful when it works. Having a lot of the same issues as other users. Connectivity is horrible. Don't understand why it's required to go to the web view for a lot of the functions. Web has terrible GUI and can be easily fixed by a developer and always loses connection. I have excellent wi-fi.
Business response:
Hello John, We want to help troubleshoot your app. Please email your contact information to feedback@zodiac.com and an IOT specialist reach out to you. All the Best, AquaLink
Used the app now for about 4 months on a new pool install. Overall, nothing special - often frustrating. I consistently "lose connection" when trying to turn on/off components, or make changes through the web connect portal. My house has plenty of Wi-Fi coverage and strong signal throughout the yard. My pool installer even was having trouble on his iPad keeping stable connection to the equipment through that version of the app. The android version of the app hasn't been updated in over 2 years?? So much potential for improve... read more
Business response:
Hello Casey, Our IOT team would like to help troubleshoot the connectivity issue you're experiencing. Please email your contact information to feedback@zodiac.com, and a representative will contact you. All the Best, AquaLink
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.