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iAqualink app
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This new version is super buggy it crashes constantly. Not sure why they won't fix it the previous app was no where near this bad. Very poor programming!!!
Business response:
Hi Robert, we apologize for any issue you might be having! Could you send us your phone/email to customerfeedback@fluidra.com? We want to get you up and running. Thanks for your patience! - iAquaLink Support
This is the worst system I have purchased. I had it installed by a licensed contractor who promised me that it will work better than the original Iaqualink system that I previously had. It cost me $2100.00 for this ststem and it hasn't worked properly. It goes offline a number of times every day. It still doesn't work now on my Samsung Galaxy Note 9. I am requesting a service tech from Aqualink "ASAP" to contact me and fix my problems or install a new system at no cost to me. I have read your answers and it is not our fault ... read more
Business response:
Hi Steven, we are always looking to improve the experience for our users, and really appreciate the feedback. Please send us your phone/email to customerfeedback@fluidra.com and a product specialist will be in touch to see how we can help. Thanks for your patience. - iAquaLink Support
Since the update, the app has been errantly turning on the pool heater which is not programmed to be on at anytime. The system and/or app also cuts off the pump, waterfalls and othe programmed functions randomly during its scheduled time to run which is bery frustrating. I check the programming through the PDA and everything is scheduled properly.
Business response:
Hi Alan, This doesn't seem right. We want to take a closer look at this for you. Please email your phone number and "Google Play" to customerfeedback@fluidra.com and a product specialist will contact you to see how we can help. Thanks! - iAquaLink Support
Issues with the scheduling. Once I schedule a certain number of operations, the system can't handle additional. I attempted to schedule clean mode but clean mode would not show on the screen, as I set days and times, it changed the schedule on one of the operations already set.
Business response:
Hi Robert, This doesn't seem right. We want to take a closer look at this for you. Please email your phone number and "Google Play" to customerfeedback@fluidra.com and a product specialist will contact you to see how we can help. Thanks! - iAquaLink Support
does a very mediocre job as a remote on off controller. does not use consistent terminology, therefore confusing. changes made in portions of the programming do not always update in other areas. i have been using it for 5 years and they have made no improvements. One year later, no improvement at all.
Business response:
Hello Jim, Thank you for your feedback. Our developers hear you, and they are working hard on improvements, stay tuned for app updates! AquaLink
I've had this app for a couple of months and it crashes EVERY TIME I use it. If I open it to turn on a pool feature, it will crash when I go back to turn it off. My cleaner has stayed in the same place (missing scheduled cleaning time frames) multiple times. I have a brand new pool and this app is frustrating. I've had to turn it on other turn on the cleaner on my own to make up for it, but I don't always catch it. I hope the app developers resolve these issues soon.
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
The app in general is pretty damn good. I have it hooked up through my iPad, my Control4 home automation and through an 2 year old Android tablet. However, I just bought a new Samsung Tablet A which is running Android 9 and the app is not compatible with this tablet for some reason. Don't know why - maybe someone can tell me why since the requirements say it requires Android 5.0 or above. I'll update my review score when I understand because this is a brand new tablet and would have expected it to run the app. I was planning... read more
Business response:
Hi T G, We have news you may be interested in! We are planning Android tablet support in a new release at the end of September. Thank you so much for your patience as we prepared for this rollout! - iAquaLink Support
Getting a LOT of crashes on Android 10 via Samsung s10e
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
stopped working and cant login anymore
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.