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iAqualink app
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So many issues with Android version: Wifi connect doesn't work if you don't turn off your mobile data. Time of day incorrect so I have to mod my schedule for it to work. Can't change prime speed, start or stop times except from direct connect mode. Wish I didn't have this #shIOT and had a control on the motor.
Business response:
We're sorry you're experiencing issues with your iAqualink app. Check the FAQs at www.iaqualink.com/en/support for help with connectivity. We'd also be happy to look into this for you; please email your phone number to customerfeedback@fluidra.com and we'll connect you with a product specialist. Thank you for your patience. - iAquaLink Support
Worked up until recent app updates. The timezones in the global settings are not working properly. Please add eastern standard time as an option, no matter which time zone location you select (even EST locations such as NY) at intial setup, we end up with time settings = London??? Thus, this makes setting a run program very annoying and a frustrating experience. I agree with others, poor app design and not intuitive or user friendly. Accessing the global settings is a pain! Pls FIX
Business response:
Hi Mike, We apologize for the inconvenience in the time zones. Please bear with us a few weeks; we have an update coming in February which should help you out. If you'd like more assistance, please email your contact information (with GooglePlay in the subject line) to feedback@zodiac.com. Thank you for your patience. - iAquaLink Support
Leaves a lot to be desired - I use this app to control pool/jacuzzi features. Basic functions are fairly straightforward, but advanced requires use of a cluncky and poorly designed web interface. Setting/changing schedules is unnecessarily time consuming/not intuitive. Passwords to block certain user functions (ex. heat settings) can be assigned through the web interface but inexplicably you can't type the password into the app when you need those functions. incompatible with common tablets
Business response:
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. We will have a technical support representative reach out to you. Thank you for your patience. Regards, iAquaLink Support
You can control most setting from app but the prime speed isnt adjustable after setting up the app. You have to start from the beginning everytime you want to tweak the primming speed. This wasnt always a problem please update and fix bug. This is very frustrating and inconvenient when it should be a simple selection in the app.
Business response:
Hi Garret, We are really sorry for the trouble and we appreciate you bringing this issue to our attention. Please call us at (800) 822-7933 or email us your phone number at feedback@zodiac.com so we can connect you with a product specialist who can help make this better. Thank you for your patience! - iAquaLink Support
Could not connect with my Pixel 2... ever. Connected with old Nexus 6P. Tried starting the pump with app. It started priming then the app died and pump stopped. Tried connecting to the internet. Entered password and app just locked up. In-app instructions are not very good. Since my Jandy pump can ONLY use app OR pump controls, I had to have the remote panel removed and only use pump panel. Keep this in mind if your pump doesn't let you use both at once. Totally unacceptable experience!
Business response:
Hi Gary, We're deeply sorry about the frustrations you experienced with your system. We're glad we were able to come to a solution that improves your pool automation experience. If you need any further assistance, please contact us at feedback@zodiac.com. Thank you, iAquaLink Support
have had the iaqualink app for over two years downloaded from google play. Worked fine initially and then during the major computer upgrade at zodiac over a year ago, it stopped working. Mark finally sent us a tp-link AV600 powerline six months ago, which we installed ourselves with the assistance via a phone tech with zodiac. The app finally worked like it used to up until three weeks ago. Now it stops working around 5pm right when we want to use the spa, and it does not come back online until around 8pm. I have tried loggi... read more
Business response:
Hi Donna, We're sorry you're experiencing issues with your iAqualink app. We will have a technical support representative reach out to you. Thank you for your patience. Regards, iAquaLink Support
Update...5 stars to 1 star... Major connection issues. Tech response is to reconnect to wifi. No matter how many times I repeat this process, I am still unable to connect.
Business response:
Hello Kevin, We are sorry to hear that your experience is less than desired! Some connectivity tips are online at https://www.iaqualink.com/en/support We hope this helps. If you need additional assistance and would like to speak with a technical support representative, please call us at (800) 822-7933. Thank you, iAquaLink Support
App wont load
Business response:
Hi Daniel, Try updating to the latest version and see if this helps. If not, please contact our technical support line at (800) 822-7933 or email us your phone number at feedback@zodiac.com so we can connect you with a product specialist who can help. Thank you, iAquaLink Support
almost useless. pump does not start or stop at programmed times. to change settings you have to remove item and start over.
Business response:
Hello Mark, This doesn't seem right. We want to take a closer look at this for you. Have you updated to the latest version? If that hasn't helped, please call us at (800) 822-7933. We'll get you up and running. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.