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iAqualink app
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Unfortunately the app doesn't interface with smart home automation systems like Google Home, Alexa and the like. This is a major downfall of the software, that might even trigger the choice of changing hardware system.
Business response:
Hello Benny, Our developers hear you! We will pass along your feedback to the development team. All the Best, AquaLink
No good
Business response:
Hi James, Sorry you're having a poor app experience. Please email your contact information to feedback@zodiac.com or call (800) 822-7933 to allow our IoT team to help you. Best Regards, AquaLink
Hot garbage app. Can't even send feedback because it errors, much less update password or otherwise manage your pool equipment as it supposedly should
Business response:
Hi Ram, Sorry you're having issues logging in and using the app. Our IoT support team would love to help resolve the problem so you can enjoy the app and get back to swimming. Please email your contact information to feedback@zodiac.com or call (800) 822-7933. Regards, AquaLink Support
Worked fine in '16. This year I can't change the schedule on either my laptop or smartphone (Android). Go back to older version, fire your IT support and hire someone who knows what they're doing.
Business response:
Hi Gary, Sorry you're having trouble. One of our IoT Specialists will contact you within 48 hours to help address your concerns and get your schedule updated. Best, AquaLink Support
Hasn't been updated in ages. Menus at the top don't display properly on modern android phones. Still rocking the 2012 style. Link out to 20 year old web interface (at least it looks that old) is sad user experience.
Business response:
Hi David, Thanks for your feedback. We appreciate your honest opinion and will pass your comments onto our developers. We hope you enjoy the ability to control your pool from your devices and wish you a relaxing swim. - AquaLink Support
Cannot connect wifi to app on Note 9. I had the Note 5 and even Jandy rep had a hard time. Finally got it connected, but switched phones, now nobody can help.
Business response:
Hi Rene, We're so sorry you're having issues with iAquaLink. One of our customer service representatives will contact you within 48 hours to discuss your experience. Thank you for your patience. - AquaLink Support
The app doesn't work about 70% of the time. My wireless signal is very strong but the app always says "connection lost". Maybe it isn't the app, but the actual aqualink equipment. Don't waste your money.
Business response:
Hi Tammy, Our records indicate that your system is back online, but we want to ensure you are receiving the reliable performance you deserve from iAquaLink. One of our customer support representatives will contact you within 48 hours to discuss your experience. Best Regards, AquaLink Support
2 weeks old does everything it is supposed to do. UPDATE 3 years later runs flawlessly. Wish all apps did what they were supposed to do like this one!!
Business response:
Hi Walter, Thanks for sharing your experience with others! Happy Swimming, AquaLink
Connectivity to my pool system is complete garbage. works 50% of the time. For the price of the system this should be flawless. Get some decent diagnostics in your system and maybe some decent support staff. If I could give 0 stars I would.
Business response:
Dear Stephen, Our technical support department is contacting you to address the problem. Thanks for your patience! AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.