This profile has been claimed by the business owner or representative.
iAqualink app
About this business
When it works, it is adequate, but nothing special and full of weird bugs. The problem is that it just stops working, and sometimes for long periods. It's been down for a week right now for me. And the problem is NOT my wireless or Internet. Just not reliable. I don't know where all these amazing reviews are coming from, but can't believe more people are not complaining about the down time. They keep talking about doing an update, but nothing has been updated in forever.
Business response:
Hi there, We're so sorry you've had a poor experience! Please email us at feedback@zodiac.com so that our technicians can find a solution for your specific system setup. Thanks in advance! AquaLink Support
Great app if you want it to only work 1 out of 80 attempts to connect. It's useless. I have to constantly go to alternate means to get devices on and off.
Business response:
Dear Tom, We're very sorry you're having connectivity issues. We'd love to connect you with our technical support department to help identify solutions. Please email your contact information to us at feedback@zodiac.com to allow us to speak with you. Thanks so much. We look forward to talking with you. - AquaLink Support
Worked great until the last update. Have deleted and reinstalled a dozen times. Each time it stops working. Even had the pool guy come out twice. He says the same thing. A total waste of money for the system. They need to fix the bugs.
Business response:
Dear Janet, We are deeply sorry for your poor app experience. Please allow us the opportunity to speak with you by sending your contact information via email to feedback@zodiac.com. Thank you, AquaLink Support
Worst app ever! You can be standing at the aqualink control and constantly push the button, try to connect, try to open the app, try to click a time zone, it's pointless I've spent 30 minutes and it should not be this difficult.
Business response:
Hi Jen, We're sorry you're having some connectivity issues. We have emailed you troubleshooting instructions directly. We hope to get you back online and controlling your pool with ease soon. Thanks for your patience! AquaLink Support
I don't know who is reviewing this app while it is functional but servers are always down and there is no smart home or any other outside interface to it. Feel like I should be banging rocks together like a neanderthal with such a low-tech solution
Business response:
Hi Don, Sorry you feel like you've regressed to the stone age. We want to help you get connected and to restore confidence in your iAquaLink service. Please email us your full name and phone number to feedback@zodiac.com so we can look up your account. Please include "GooglePlay" in the subject line so we can reference your review. AquaLink Support
So a year has come and gone. No update. Do not look at the competitors app. Blows this away. Telling people to go with pentair for now. Shame. I'll probably switch too. Thank you for the reply and letting us know you're working in an update, but without any update on time, and over a year, I'd assume that are empty promises. Either you're making new equipment which won't help me, or, your software team isn't too good as you should be able to pick out an app these days quickly.
Business response:
Dear Brian, We're so sorry we lost your confidence! We are working on more advanced automation solutions, and do apologize that we haven't delivered them yet. While you are free to choose any automation system you'd like, we hope you will stick with us and that we can improve your experience over time. Best, AquaLink Support
Still SUCKS! The only thing that sucks more are people who say how well theirs works and try to passively state how they think all the bad reviews are from people who don't know what they're doing. Yours works...congrats, mine doesn't and wireless signal is NOT the problem. I can't believe anyone gives this positive reviews. Every time I need to change something I cringe because I know there is 45 to 60 minutes of pure frustration coming. It's offline more than it's not and I have a Google mesh network so available signal is... read more
Business response:
Dear Troy, We're so sorry for the ongoing frustrations you've faced. We'd like to help improve your iAquaLink experience and also gain insights into your system. Please email us your contact information to feedback@zodiac.com. Thank you, AquaLink Support
Horrible customer service. Have been trying to get my issues resolved for weeks. They take forever to respond and their suggestions are always things I've tried a million times. So frustrated!
Business response:
Hello Chris, Sorry for the frustration! We'd like to help resolve your issues, please email your contact information to feedback@zodiac.com and include "GooglePlay" in the subject line. We will have a technical support representative reach out to you. Thank you, AquaLink Support
This app stopped working within the past few months. It has contained messages about having known issues bit now here we sit in the summer months in Texas without any ability to control my pump schedule. Totally unsatisfied!
Business response:
Hi Jason, We are extremely sorry that you are experiencing issues with your app. Please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. We look forward to assisting you. Best Regards, AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.