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iAqualink app
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This app is so frustrating. Almost every time I use it and push a button my selection hardly ever executes. Then I get a No Connection error message and can't log in for a couple of minutes. When I finally get back in I am fighting with the app to have my selection take. Very difficult to use. Tried using it on a Samsung and iPhone, same result. My Internet is strong, this is the ONLY item I have trouble with in my whole house.
App has been flakey since day one and after a year of constant issues after every update I'm about over it... So sick of uninstalling and reinstalling just to fix issues. Three different devices and two different routers later I can only blame zodiac maintenance of it's servers over and over. Come on guys what is it now like 4 updates in two months and now my systems off as I know it's costing me a good chunk a cash in electric just by the sound of my pump. Stop fixing what isn't broken and maybe you will have less issues. E... read more
Business response:
Dear William, Your patience and trust mean a lot to us! Thanks for allowing us the opportunity to speak with you. We are dedicated to our customers and to ongoing product innovation. We hope to earn back your confidence in the iAquaLink experience as time goes on. Best, AquaLink Support
Used to work great, but for the past two months it has been awful. You need to fix this! Put it back the way it was!!
Business response:
Hi Tracy, We apologize for the inconvenience! Do you need help with your system? If so, please email feedback@zodiac.com or call (800) 822-7933. Thank you, AquaLink Support
Great app when it worked but since the update lost control of my robot vx65 iq cleaner now it says always offline
Business response:
Hi Andrew, It looks like our Australian customer support team was able to get you back online. Thanks for being willing to speak with us. We hope everything is working now. AquaLink Support
I don't understand why you guys can't make it stable where it works every time without glitching out. That's a pretty important part of having wireless remote access. Please fix and I'll gladly give 5 stars
Business response:
mkwcpsig Wilkinson, Sorry for the frustration... We'd love to speak with you to get your system stabilized. Just email your phone number to feedback@zodiac.com including "GooglePlay" in the subject line and one of our techs will contact you ASAP. Thanks, AquaLink Support
Unstable....annoying
Business response:
Hi Steven, Sorry you're having some issues! Please allow us to help you. Just email your phone number to feedback@zodiac.com including "GooglePlay" in the subject line for assistance. Thanks, AquaLink Support
keeps going down. Can't use my hot tub
Business response:
Dear Thomas, Thank you so much for the opportunity to get your system back online. Thank you for allowing us to discover that the issue was related to your router and internet connection. We hope you enjoy your pool this weekend! AquaLink Support
Used to work with older android phone. Bough Samnsung Galaxy S9 and it doesnt show any buttons or system is down. I dunno.
Business response:
Hi Scott, We'd like to speak with you. Would you please email us your phone number to feedback@zodiac.com?Please also include "GooglePlay" in the email subject line. Thank you, AquaLink Support
No longer works since it was "restored"
Business response:
Hi Justine, We'd like to speak with you. Would you please email us your phone number to feedback@zodiac.com?Please also include "GooglePlay" in the email subject line. Thank you, AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.