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iAqualink app
About this business
Constant in and out connection to my network.
Business response:
Dear Tony, We'd like to speak with you. Would you please email us your phone number to feedback@zodiac.com?Please also include "GooglePlay" in the email subject line. Thank you, AquaLink Support
I upgraded my AquaLink control unit to the Wifi enabled version yesterday and it has not worked yet! After the installer finished and left, I started getting a consistent "Trying to Connect" message when trying to enter a time in a schedule. I called Zodiac support and they tried entering the time and had the same result. They told me the installer had done something wrong, probably a wire crossed. So, I called the installer and he was very apologetic and came out today. Just as he arrived he received an email from Zodiac sa... read more
Business response:
Hi Scott, We apologize for the frustration. Please email us at feedback@zodiac.com including your phone number and we will have someone contact you ASAP. We also have some basic troubleshooting tips for anyone experiencing issues with the iAquaLink app here: https://www.iaqualink.com/en/update. Thanks for your patience! AquaLink Support
Junk, toy, inadequate
Business response:
Hi, We’re so sorry for the frustration. At this time, most customers are experiencing normal operation. If you still cannot use your mobile app to control your pool, please visit iaqualink.com/en/maintenance for detailed instructions or call (800) 822-7933 for assistance. Thank you, AquaLink Support
App stopped working. They have been updating there servers for a week. There site is not working.
Business response:
Dear Mr. Chico, We’re so sorry for the frustration. At this time, most customers are experiencing normal operation. If you still cannot use your mobile app to control your pool, please visit iaqualink.com/en/maintenance for detailed instructions or call (800) 822-7933 for assistance. Thank you, AquaLink Support
App is very unreliable. Great when it does work, but currently doesn't even render at all.
Business response:
Hi, We’re so sorry for the frustration. At this time, most customers are experiencing normal operation. If you still cannot use your mobile app to control your pool, please visit iaqualink.com/en/maintenance for detailed instructions or call (800) 822-7933 for assistance. Thank you, AquaLink Support
App still down due to server maintenance for many days now, this is beyond belief that maintenance takes that long. Cannot use the pool/spa controls anymore.
Business response:
Hi Stephan, iAquaLink services have been restored to some accounts and we continue to work to restore all. Pool control is still possible at the physical interface and for many, by using the website to control settings at iAquaLink.com. For more details, visit www.iaqualink.com/en/maintenance. Thanks for your patience! - AquaLink Support
Does not work. Unreliable. Days out of service.
Business response:
Dear Rami, We know we've let you down. We are working hard to return iAquaLink to normal operation and to earn back your trust. Latest update: iAquaLink services have been restored to some accounts and we continue to work to restore all. Thanks for your patience! Visit iAquaLink.com for help or call (800) 822-7933. - AquaLink Support
Seems like there is always an outrage.
Business response:
Hi Aaron, We know you count on our service and expect better from us! We are working non-stop to return iAquaLink to normal operation and to earn back your confidence. Latest update: iAquaLink services have been restored to some accounts and we continue to work to restore all. Thanks for your patience! Visit iAquaLink.com for help. AquaLink Support
This app worked fine until server maintenance on 5/3/18. Now it won't connect at all and it has been 3 days! Logged out and back in several times and nothing happens. I am a new customer, only been using this app 1 month. I really hope this is not an issue every time server maintenance is done. Very frustrating.
Business response:
Dear Elizabeth, Thank you SO much for the opportunity to assist you with your system! We've received news that your system is now up and running thanks to assistance from one of our technicians. Please let us know if there is anything else we can do to assist you. We are only a phone call away! (800) 822-7933. AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.