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iAqualink app
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Just upgraded from the PDA and this system worked for all of about an hour. I read about the issues leading up to the server maintenance and since 4/3 the system has been down. What company does a server maintenance that's supposed to take several hours and turns into 3+ days. Hope they fire their make shift IT department. I want my PDA back..... at least it worked. Don't go with this system.
Business response:
Dear Antonio, Improving your AquaLink experience is of the utmost importance to us! Please allow our technicians to speak with you over the phone about potential remedies to your system. Email your phone number to feedback@zodiac.com or call (800) 822-7933. We have seen significant improvements and would like to help you. - AquaLink Support
Terrible app. Most of the functionality that you'd expect from a pool pump app is done by sending you to a website that is slow an not very intuitive. The app itself only turns your pump on or off, perhaps the lights too. Everything should be done via the app. Scheduling, pump speeds, etc. And the server has been down for three days now with no end in sight.
Business response:
We're deeply sorry for the disruption, Robin! Our programmers and engineers are working nonstop to resolve the issue with iAquaLink. We are seeing improvements and would be happy to discuss possible solutions with you over the phone. Please email your phone number to feedback@zodiac.com for assistance. Thanks for your patience! AquaLink Support
It worked out fine until the server maintenance which was supposed to be 3 hours downtime. It's now 3 days, and they didn't have any contingency plan except redirecting you to a faulty connection on their desktop interface. So much for "reliable" app and their IT department that didn't switch back prior to the update. I'd give it it a zero if I could. Thumbs down at the lowest rating.
Business response:
Dear iAquaLink User, We can't apologize enough for the frustration you've experienced. Please know, our teams are working tirelessly to resolve this and are seeing progress. We will keep you updated the moment the app is functioning as normal. - AquaLink Support
Can't log in after there maintenance service to the App. And yes my WiFi works fine. Use to be a great app. I would give it a zero of I could.
Business response:
Hello, We apologize for the inconvenience caused by the recent server maintenance. There has been a problem since the maintenance concluded and we are working hard to fix this. In the meantime, you can use the physical interface to control your pool. Thank you for your patience! Updates will be posted in the app and on iAquaLink.com.
This app is garbage. Any time I want to add/ edit anything I have to manually connect it back to the network. Otherwise it keeps giving me "connection error". Don't even bother with it.
Business response:
Hi Mariusz, We're sorry you're having some issues with the app. We'd like to help you! Please email us your contact information to feedback@zodiac.com or call our technical support department directly at (800) 822-7933 to speak with a representative. Best Regards, AquaLink Support
When on the web the menu button and home button don't work, running on a Galaxy Tab S2 8.0" Android 7.0
Business response:
Dear Arthur, We're sorry you're having trouble with the web version of the interface. Please contact our technical support department for assistance at (800) 822-7933 or email us your contact information to feedback@zodiac.com to allow us to troubleshoot the matter further. Best Regards, AquaLink Support
It doesn't work on android at all. It used to work. Can't connect or control pool at all. The different tabs just show a blank screen. The web link just tries to connect endlessly with no result. Please fix... this used to be a great app when it worked properly.
Business response:
Hi Matthew, We're sorry you are having issues with the app! Please email us your contact info to feedback@zodiac.com and we will connect you with one of our app specialists. Best Regards, AquaLink Support
Doesn't work on Android at all. Uninstalled and tried again several times. Reset the device. Only works on desktop. Completely defeats the purpose. Can't change or add any schedules. Glitch. Have excellent wifi signal while trying. Nothing changes. It does the exact same thing every time. Worst yet I am a professional pool service technician and still can't get it to work.. Talked to customer support and they said their has been no other complaints.
Business response:
Dear D Barkley, Thanks for the feedback. We're very sorry you've been experiencing connectivity challenges. Please give us another opportunity to get this resolved for you. If you send an email to feedback@zodiac.com including your phone number, we will ensure you receive a callback.
Connection lost... Always.
Business response:
Dear Troy, We are so sorry you're having connectivity issues. Our technical support specialists would be happy to troubleshoot the problem with you. Please call (800) 822-7933 or email us at feedback@zodiac.com for assistance. Thank you.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.