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iAqualink app
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App has turned useless, says that it can't operate because pool is in "service mode", but checking the physical pool equipment shows that the pool is not in service mode... So app is useless and with no way to fix it... Disappointing
Business response:
Hello Someone Imporanf, We want to take a closer look at this for you. Please email feedback@zodiac.com with your contact information and an IOT specialist will contact you. All the Best, AquaLink
Still have to lunch Wed based window to control the system. Very primitive.
Business response:
Hello Kal, Our product development team appreciates your feedback. All the Best, AquaLink
STILL WAITING ON RED AS A SOLO COLOR. IT'S 2019 AND MY APP IS STILL ANTIQUATED WITH NO UPDATE FOR 2 YEARS!! I RETRACTED MY LAST RATING OF 1 STAR OUT OF KINDNESS. THIS ONE STAYS UNTIL I GET AN UPDATE. SEEING RED!? NOT YET!
Business response:
Hello Frank, We understand your frustrations, our developers hear you, and they're continually working on ways to improve your app experience. All the Best, AquaLink
excellent functions but just installed iAquaLink device today... stay tuned. having difficulty connecting (not a WIFI problem) with the web application to schedule pump, lights, cleaner etc.
Business response:
Hello Mike, We want to help troubleshoot your system. Please email your contact information to feedback@zodiac.com, and an IOT specialist will contact you. All the Best, AquaLink
Great concept and very useful when it works. Having a lot of the same issues as other users. Connectivity is horrible. Don't understand why it's required to go to the web view for a lot of the functions. Web has terrible GUI and can be easily fixed by a developer and always loses connection. I have excellent wi-fi.
Business response:
Hello John, We want to help troubleshoot your app. Please email your contact information to feedback@zodiac.com and an IOT specialist reach out to you. All the Best, AquaLink
Used the app now for about 4 months on a new pool install. Overall, nothing special - often frustrating. I consistently "lose connection" when trying to turn on/off components, or make changes through the web connect portal. My house has plenty of Wi-Fi coverage and strong signal throughout the yard. My pool installer even was having trouble on his iPad keeping stable connection to the equipment through that version of the app. The android version of the app hasn't been updated in over 2 years?? So much potential for improve... read more
Business response:
Hello Casey, Our IOT team would like to help troubleshoot the connectivity issue you're experiencing. Please email your contact information to feedback@zodiac.com, and a representative will contact you. All the Best, AquaLink
More info please - it would be nice to have a data page showing status with same information as status page in web app. Especially during setting up, pump speed, etc would be very useful.
Business response:
Hello Martin, Thank you for your feedback. We will pass your insights on to the appropriate department for future product development. All the Best, AquaLink
unreliable app, crashes frequently. Turning spa on requires two functions to turn heater on as well in which sometimes doesn't work even though button pushed.
Business response:
Hello James, We want to help, and our IOT team is here to help troubleshoot your app. They can be reached at (800) 822-7933.
Dumb little app that has one of the dumbest UI that I have ever seen! Consider updating your application to work with the newer versions of Android!
Business response:
Hi Andy, We find all feedback valuable and would like to learn more about what you would expect from the app. Could you please email more information to feedback@zodiac.com? Our developers would greatly appreciate it. Best Regards, AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.