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iAqualink app
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very unreliable
Business response:
Hello David, We want to learn more about your experience. Please reach out to our IOT team at feedback@zodiac.com, and a specialist will reach out to you. All the Best, AquaLink
I've made several unsuccessful attempts to connect the app to my new Polaris P965iQ pool sweep thru my Andrpid phone. Digging deeper into the issue I notice this app hasn't been updated since 2017. The Andriod OS has been updated since then, and while checking the app settings on my phone I was prompted with "This app was designed for an older version of Android." So, it seems for now that I won't be able to access all the features of my new pool sweep.
Business response:
Hello Bret, Thank you for your feedback. We want to help troubleshoot the issues you are experiencing. Please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. All the Best, AquaLink
very unfriendly user interface, needs a major update
Business response:
Hello Mike, We're here to help! Please email your contact information to feedback@zodiac.com, and an IOT specialist will contact you. All the Best, AquaLink
Worked briefly now it does not work at all. It will not connect to my network. Tech support seems lost and clueless as to how to fix it.
Business response:
Hello Richard, We want to ensure that your issues have been resolved. Please email your contact information to feedback@zodiac.com, and an IOT specialist will contact you. All the Best, AquaLink
Deserves anti stars. literally the worst ap I've ever experienced. as other folks have stated...constant..I mean constant loss of connection... all it does is try to connect. At least half the time..I have absolutely no control over the pool/spa. spa mode stops and it starts dumping all your hot water [$$$$] into the pool. you have no control to stop it. avoid the whole aqualink hardware and software like the plague. ...worst ever. 200k later and I spend all my time on this pos
Business response:
Hello Clifford, Our IOT specialists are here to help troubleshoot your connectivity issues. Please email your contact information to feedback@zodiac.com, and a representative will reach out to you. All the BEst, AquaLink
This app could be so much better. Why do I have to go to Web to adjust my schedule or aquapure? Web connection doesn't always want to connect. Would like to be able to everything in fewer screens and tabs.
Business response:
William, Thank you for your feedback. Our product development team is listening and working hard to improve your app experience. All the Best, AquaLink
It would be nice if I could get the app to download
Business response:
Hello Mark, We have a team of IOT specialists ready to help you. For assistance, please email your contact information to feedback@zodiac.com. All the Best, AquaLink
VERY difficult to connect to the WEBSITE. I immediately received a message from the Webmaster indicating that they corrected the error in my profile. I was able to connect to the WEBSITE and have not had any more problems. Your customer service is exceptional. THANKS. Arthur Sacco
Business response:
We can help you! Please email your contact information to us at feedback@zodiac.com with "GooglePlay" in the subject line and our IoT team will assist you. Thanks for your patience. - AquaLink Support
poor product - worse customer service
Business response:
Hello Guy, We're sorry to hear that you experienced issues with your system and with our customer service. We will have an IOT specialist reach out to you at the email address we have on file. All the Best, AquaLink
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.