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iAqualink app
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App was pretty decent up until this last update which crashes after each input. For example, if I turn in the Spa, it crashes, have to restart, then turn on the Spa heater it crashes again, turn on the Spa light it crashes again. It took about 5 minutes just to turn on, heat the spa and turn on the lights. This didn't happen with the previous version....
Business response:
We're really sorry for the trouble. We can help! Please email us your contact info (phone / email) to feedback@zodiac.com and we'll contact you ASAP. - AquaLink Support
Constant connection issues -- 100% of the time, requires repeat attempts to start or stop anything -- which happens on multiple phones. Using the web interface works 100% of the time so the problem is clearly in the app itself. The app also not compatible with the tablets I own -- which is where I would prefer to use it. Where are the fixes? Other users reporting the same problems! The entire system is far too expensive to be left with a useless app to interact with it.
Business response:
Hey Phil, We'd like to speak with you directly to resolve your issues. Please email us your contact info (phone/email) to feedback@zodiac.com and we'll contact you directly. - AquaLink Support
Update is buggy. Since update, 50% of time I'll get "Oops, something went wrong." A restart a couple of times and I can usually then connect. State of a device can get out of sync with what the app shows. App is also slower on startup.
Business response:
Hi Kendall, We're sorry for the frustration you're experiencing. Is Spectrum your internet service provider? If so, we have some suggestions for you. Either way, shoot us an email to feedback@zodiac.com including your phone number and email address. We'll get these issues resolved ASAP. - Aqualink Support
updated app prettier, but worse functionality, so dropping stars. Can only change temp w a sliding bar now, making picking your exact temp near impossible. login screen not conducive to androids, as doesn't accept enter button. more frequent forced logins than prior is annoying.
Business response:
Thanks for your feedback, Brian. If you need to speak with someone to resolve glitches or improve functionality, please email us your phone number and email address to feedback@zodiac.com. Or feel free to send us additional feedback there as well. Take Care, AquaLink Support
Zero stars. The latest update has basically made connection issue 100% of the time. I'm going to have to now hardwire to my router. The previous version wasn't a problem.
Business response:
Hi William, This doesn't seem right. We want to take a closer look at this for you. Please send a note with your contact information (phone/email) to feedback@zodiac.com so we can help you. - AquaLink Support
Doesn't work. I'm able to connect, but I cannot get past the screen for setting the timezone. It doesn't even list my timezone (Arizona, Phoenix, or MST), so I have to pick something wrong. No matter what timezone I do pick, it says that seeing the timezone failed, and it stays on that screen. I really wish that I had never bought a robot from this horrible manufacturer.
Business response:
Hi Christina, We're sorry you're experiencing issues! Please email us your contact information (phone/email) at feedback@zodiac.com so we can connect you with an IoT specialist. - AquaLink Support
Since the upgrade to the Sept. 16th version (5.0.1) I can no longer manage the schedules for my pump! You can click on them and turn them on/off but the changes just revert back.
Business response:
Hi, we apologize for any issue you might be having! Could you please send details of what you're experiencing to our customer support team at feedback@zodiac.com? We'll get you up and running.
Was working very good until last update. Now it stops frequently for no reason. Fairly unstable, with unnecessary background pictures.
Business response:
Hi Michael, We're sorry you’ve been experiencing some connection issues. Please provide us with your best contact info (phone / email) at feedback@zodiac.com and we'll reach out to help. Please include in the email whether Spectrum is your internet provider. Thank you, AquaLink Support
Update one year later. 10-3-2019 so the phone app was updated recently for android. Now I cant get my jacuzzi to turn on or off i have to walk 30 ft away behind my garage to the controls through the dirt and operate the system through service mode... will have to call customer Paid alot of money with my new pool to have phone control. Only had the app a short week and 75% of the time it doesnt work even though I have green system status light. You click on device and all I get is a blank screen.
Business response:
Hi Jason, Sorry you're having some connectivity issues. We have some known solutions we can help you implement. We'll contact you ASAP to offer support. - AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,339 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.