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iAqualink app
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Worked fine in '16. This year I can't change the schedule on either my laptop or smartphone (Android). Go back to older version, fire your IT support and hire someone who knows what they're doing.
Business response:
Hi Gary, Sorry you're having trouble. One of our IoT Specialists will contact you within 48 hours to help address your concerns and get your schedule updated. Best, AquaLink Support
Hasn't been updated in ages. Menus at the top don't display properly on modern android phones. Still rocking the 2012 style. Link out to 20 year old web interface (at least it looks that old) is sad user experience.
Business response:
Hi David, Thanks for your feedback. We appreciate your honest opinion and will pass your comments onto our developers. We hope you enjoy the ability to control your pool from your devices and wish you a relaxing swim. - AquaLink Support
Cannot connect wifi to app on Note 9. I had the Note 5 and even Jandy rep had a hard time. Finally got it connected, but switched phones, now nobody can help.
Business response:
Hi Rene, We're so sorry you're having issues with iAquaLink. One of our customer service representatives will contact you within 48 hours to discuss your experience. Thank you for your patience. - AquaLink Support
The app doesn't work about 70% of the time. My wireless signal is very strong but the app always says "connection lost". Maybe it isn't the app, but the actual aqualink equipment. Don't waste your money.
Business response:
Hi Tammy, Our records indicate that your system is back online, but we want to ensure you are receiving the reliable performance you deserve from iAquaLink. One of our customer support representatives will contact you within 48 hours to discuss your experience. Best Regards, AquaLink Support
2 weeks old does everything it is supposed to do. UPDATE 3 years later runs flawlessly. Wish all apps did what they were supposed to do like this one!!
Business response:
Hi Walter, Thanks for sharing your experience with others! Happy Swimming, AquaLink
Connectivity to my pool system is complete garbage. works 50% of the time. For the price of the system this should be flawless. Get some decent diagnostics in your system and maybe some decent support staff. If I could give 0 stars I would.
Business response:
Dear Stephen, Our technical support department is contacting you to address the problem. Thanks for your patience! AquaLink Support
When it works, it is adequate, but nothing special and full of weird bugs. The problem is that it just stops working, and sometimes for long periods. It's been down for a week right now for me. And the problem is NOT my wireless or Internet. Just not reliable. I don't know where all these amazing reviews are coming from, but can't believe more people are not complaining about the down time. They keep talking about doing an update, but nothing has been updated in forever.
Business response:
Hi there, We're so sorry you've had a poor experience! Please email us at feedback@zodiac.com so that our technicians can find a solution for your specific system setup. Thanks in advance! AquaLink Support
Great app if you want it to only work 1 out of 80 attempts to connect. It's useless. I have to constantly go to alternate means to get devices on and off.
Business response:
Dear Tom, We're very sorry you're having connectivity issues. We'd love to connect you with our technical support department to help identify solutions. Please email your contact information to us at feedback@zodiac.com to allow us to speak with you. Thanks so much. We look forward to talking with you. - AquaLink Support
Worked great until the last update. Have deleted and reinstalled a dozen times. Each time it stops working. Even had the pool guy come out twice. He says the same thing. A total waste of money for the system. They need to fix the bugs.
Business response:
Dear Janet, We are deeply sorry for your poor app experience. Please allow us the opportunity to speak with you by sending your contact information via email to feedback@zodiac.com. Thank you, AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.