ICCU

Avan W. 

on Yelp

7 months ago

Principle payment were applied to interest... been trying to fix for over a year and continue getting the run around 

Greg F. 

on Yelp

7 months ago

After confirming my loan was payed off 60 days ago, I continue getting e-mails stating there is a small balance due. Called customer service and was informed they cannot due ANYTHING, and would have to speak with a specialists. I informed them I will not again wait on hold for their very slow response as in the past. I will be watching my credit rating very close on this. This baloney does justify the many low ratings. 

Amanda W. 

on Yelp

8 months ago

I have been a customer with them for several years. I've never made a late payment on my auto loan. I recently stopped driving my vehicle and stored it in my garage. I dropped my coverage to collision only. ICCU charged me $4,000 for a "lapse in coverage" for a full year. I called my insurance company and got it changed it back to full coverage as soon as I realized what happened. (They had been sending me messages that my payment wasn't received and I thought it was a glitch as I could see my auto pay coming out so I d... read more

Jason H. 

on Yelp

9 months ago

Don't waste your time with them. My biggest issue with them is their cybersecurity, they are focused on the wrong things. You can change all your contact information, except your email address. For that, you have to conduct a video chat to get it changed, when I asked why, they said it was for cyber security reasons. This makes no sense, what does an email address have to do with cybersecurity? Since I refuse to do a video chat to change my email address, which they put in the system with the wrong information, I cannot... read more

Lane B. 

on Yelp

10 months ago

I switched banks and went into ICCU because I have a auto loan. I gave them the information of my new bank account. Then I received notice of a past due payment and a late fee on my auto loan. I called ICCU and waited probably forty minutes before I got to talk to somebody. They looked it up and found that they made a mistake on their end. I ended up paying for two months on my auto loan. They said I would get reimbursed for the late fee since it was their fault, but I never received it. It's really frustrating to get charge... read more

Mark B. 

on Yelp

11 months ago

DO NOT USE THEM FOR TRUSTS OR BANKING IN GENERAL. Tried to work with them on getting an estate settled and it was a nightmare. Got several different answers to the same questions and in the end, they have been very little help. It will cost the estate money to fix some of the issues they didn't execute on. This was the Front street location, Eagle branch was better. 

Jaxo C. 

on Yelp

11 months ago

DO NOT APPLY FOR ANYTHING WITH THIS BANK. I would leave zero stars if I could but Yelp requires at least 1 rating. ICCU does not notify you if they will lock your account, which is dangerous if you need money ie. for gas, for food, for your babies! I've experienced this twice! Recently, we needed to get water from the store. Mind you I had $255 reflecting on my checkings. My savings is on a zero balance and in good standing. The Card Control was previously blocked but we unblocked it prior to purchasing. It still would not ... read more

Jamie G. 

on Yelp

11 months ago

Paying ANYTHING over the phone is considered a CASH ADVANCE for which you will be charged a cash advance fee by your bank. When they run your transactions they will not tell you that they are going to run it as a cash advance because they do not care, it is not their problem. And because it is not their problem they will do nothing to help you reverse these fees either. Here I thought using a credit union would be better than a big bank but turns out they're all just big banks in the end. They don't give two craps. It's not ... read more

Cpt S. 

on Yelp

a year ago

iccu functions less than even big banking rather than a regional credit union. long hold times (15-40 min) in person and longer by phone just to be routed around and wait agin. . terrible and sarcastic customer service. they act as if they are too big to fail. they offer competitive rates but just bring their rates to you favorite bank and they will likely meet or beat the rate. leave ICCU in the rear view, customer service is in theirs.