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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Keeps crashing on me
Business response:
Hi Weston, thank you for your feedback. We are not sure why the app would be crashing on you. Sometimes the app logs out if it is not being used, and to login, you may need to wait a second on the login screen before it will read your login. Please reach out to us if you run into further issues: memberservice@iccu.com or 1-800-456-5067.
It sucked
Business response:
Hi there, thank you for your feedback. If you run into any issues, feel free to contact us at memberservice@iccu.com or 1-800-456-5067.
It won't let me use my fingerprint to get in anymore.
Business response:
Hi Lauren! There is a slight delay in the login for some phones. If you wait for the screen to "wink" or "flash", it will be ready to login as usual.
This app constantly locks me out of my bank. Constantly glitches. Hopefully my money is safe.
Business response:
Hi there, we understand that the app is locking you out. There is a login delay on some phones; if you wait for the screen to "flash" or "wink", it is then ready to login as usual. Rest assured that your money is absolutely safe, there is just a slight login delay for the app on some phones.
Cannot deposit checks, cannot transfer money between accounts, cannot change account settings, cannot contact support. All options that require pressing a button and not just staring at the screen causes an immediate log out
Business response:
Hi Nathan! There are several issues mentioned here that we haven't seen with other phones. Please reach out to us at memberservice@iccu.com or 1-800-456-5067 and our team would be happy to help work through these with you.
the quick login on the app doesn't work almost every time I login I have to reset it up. Either fix it or get rid of it
Business response:
Hi Dexter, thank you for your feedback. If you're having troubles logging in, wait for the screen to "flash" then it is ready to login as usual. Some phones have a delay, and we are working on improving this. For more help, please contact us at memberservice@iccu.com or 1-800-456-5067. Thank you!
Since the last update, something goes wrong every time I use this app. "An unexpected error has occurred" followed by temporarily locking my account access is the most common problem. The app also forgets who I am for the quick login and I have to reenable it. It also asks me at least once a day to verify my device. If I didn't have to use it for many of my online banking needs, I'd get rid of it.
Business response:
Hi Kelly, thank you for your feedback. The unexpected error and login errors are due to a login delay that occurs on some Android phones, we are working on fixing this. When you open the app, wait for the screen to "flash" and then it is ready for a normal login. For more help, contact us at memberservice@iccu.com or 1-800-456-5067. Thank you!
This is the poorest app I have ever seen. To enter a birth date you have to go back a month at a time then it would work any way any how look at another institution that can get it's act together!
Business response:
Hi Gerry, thank you for your feedback. We will let our development team know of this issue. We apologize for the inconvenience. Please reach out to us at memberservice@iccu.com or 1-800-456-5067 if we can help with anything else.
I hate, hate, hate this app! What's with constant security questions? This app used to remember my sign in info, now it asks the security questions and won't allow me to sign in. It once was a good app, now it's garbage.
Business response:
Hi Brian, we are sorry you have had a negative experience with our app. Some Android phones currently have a login screen delay, which prompts security questions. We are working diligently to improve this. In the meantime, when you open the app, wait for the screen to "flash", then it is ready for a normal login. Contact us with any questions.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,960 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.