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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had been using the app for months and it and the card control app worked great. During the last two weeks, though, it has stopped working and crashes EVERY TIME I try to log on to either app (I realize they work in unison). I have called customer support repeatedly to try to get some help and find a solution to the problem. The frustrating thing is I can get NO help from anyone. No one has any idea what's happening or that there is even an issue with the app.
Business response:
Hi Carol, thank you for your feedback! We are sorry you have not received help toward a solution. Our development team is looking into this situation to figure out what may be going on.
Just updated my app and now it won't fully load and open. Wish I'd never updated it. Worked perfectly fine before.:(
Business response:
Hi Lisa, thank you for your feedback! We have looked into your situation and it looks like you are using a version before Android 7.0, which our app does not support. We are sorry for this inconvenience.
quit working after some time, wont load accounts
Business response:
Thank you for your feedback! It looks like some user accounts are having a hard time loading properly. Our development team has been made aware of this issue and is working on a solution. Please contact us if we can help with anything else: 1-800-456-5067 or memberservice@iccu.com. Thank you!
stuck at "retriving accounts" hope this isnt a taste of thingz to come. Updated, I understand android versions 7-9 are supported, spent the whole weekend updating phone still at version 6 after several updates. Am I forced to purchase a new phone just to have the privalage to use the app? not very customer friendly.
Business response:
Hi there! That is correct, if a phone is Android 6 it cannot become a later version. We are sorry we cannot maintain all versions. We currently support our app for Android 7 through 9. Please contact us at memberservice@iccu.com or 1-800-456-5067 for further help.
75% of logins try to force me to create another account to log in to the same bank account
Business response:
Hi Ryan! Thank you for your feedback. Our team is looking into why this may be happening.
What is the point of having a remember me log in if I have to enter a password every time, this app is so bad it has been retrieving my account information for over an hour
Business response:
Hi Shaun! We support our app for Android 7 through 9, and it looks like you are using an earlier version. This may be why you are running into issues. Please reach out if we can help with anything: 1-800-456-5067 or memberservice@iccu.com.
Unfortunately the app has many technical issues the foremost being a constant crash at login. With each new update I would expect the app to get better, but it only brings more problems.
Business response:
Thank you for your feedback, Jon. We are looking into why the app may be crashing at login. Please reach out to us for further help: memberservice@iccu.com or 1-800-456-5067.
Having such a hard time logging in.....when it gives me a temporary password, it won't even work...getting frustrated...
Business response:
Kelsie, thank you for your feedback! We are not sure why this would be happening. We had some login delays before, but we resolved those with our recent update. Have you updated the app recently? Please reach out to us at 1-800-456-5067 or memberservice@iccu.com and we would love to help.
l did the app update and now my accounts won't load at all. It is version 3000.6.1.3673 and it does happen every time I log in
Business response:
Hi Brian, thank you for your feedback! We have heard of a couple issues like this, but we need some more details to troubleshoot and find a solution on our end. Does this error happen every time you login? What version of the ICCU app are you using? Please contact us and we will look into this: memberservice@iccu.com or 1-800-456-5067.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,960 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.