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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
this app was working good on previous update, it is slow on new version.
Business response:
Hi Abe, thank you for your feedback! We have not heard this issue specific to the most recent app version. If you could please reach out with more detail, we would love to troubleshoot the situation: membeservice@iccu.com or 1-800-456-5067. Thank you!
wont let me check my bank half the time
Business response:
Hi there, we would love to help! Please contact us at memberservice@iccu.com or 1-800-456-5067 and we could troubleshoot the issue.
I gave it 2 stars because I think its dumb to be able to see a budget but not to be able to categorize my purchase straight from the app. I have to go online on a computer to categorize and I dont use a computer. Please add this ability to really be useful for budgeting and helping your customers know where they are spending their money.
Business response:
Hi Stephanie, thank you for your feedback! We are currently working on app improvements for the budgeting feature.
remote deposit kicks you out every time - wont work
Business response:
Hi Bryson, we are sorry to hear about this. We would love to help resolve this, and we need some details to troubleshoot it. Feel free to reach out to us at memberservice@iccu.com or 1-800-456-5067. At what part of the process do you get kicked out?
The app hasn't worked for over 2 weeks and it's very frustrating
Business response:
Hi Jennifer, we are sorry the app was not working! It sounds like our team was able to get in touch and figure out that it was an issue with your phone, not the app. If you run into further issues, feel free to reach out at 1-800-456-5067 or memberservice@iccu.com. Thank you!
I want to start by saying the bank itself is amazing. That being said however, this is the most annoying, aggravating, sketchy attempt for money making I have ever seen from a company except Wells Fargo. This app has what appears to be an intentionally designed glich or programming error that removes your pending charges within an hour or so of them showing up so that it shows you having an available balance of more then you do. Then pushing it through a couple days to a couple WEEKS later. I have a good estimate of what I h... read more
Business response:
Hi Brantley, thank you for your feedback. We have shared this feedback with our team and we have not previously heard of this app issue. Feel free to reach out at 1-800-456-5067 or memberservice@iccu.com and we can help resolve this situation.
The online banking is still broken and it's been broken for almost 2 weeks this app does not work it needs to be fixed I was told it was going to be fixed almost 2 weeks ago
Business response:
Hi Brian, thank you for your feedback. Two weeks ago, we made an update that removed the PIN for devices that accept biometric logins. The PIN will be re-added in an upcoming update. Let us know if you need any help logging in the meantime: 1-800-456-5067 or memberservice@iccu.com. Thank you!
It was so easy before, but now you can't access your accounts easily and if you want to access it you have to go throught all these workarounds. mobile banking should be easy not difficult to access your money. don't get me wrong iccu is great to bank with, but their p app needs a lot of work...
Business response:
Hi Sam, thank you for your feedback! We would love to help with any issues you may be having. Please contact us at memberservice@iccu.com or 1-800-456-5067 and we can help. Thank you!
Log in is a mess and locks out constantly
Business response:
Hi CJ, thank you for your feedback. For some phones, the login screen is delayed. If you wait for the screen to "wink", it won't lock you out and should login normally. Let us know if you run into any further issues: memberservice@iccu.com or 1-800-456-5067. Thank you!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,960 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.