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INFINITI of Scottsdale

4.6

About this business

Location details

7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
4.63,276 reviews
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2022 JEEP WRANGLER UNLIMITED RUBICO Owner's profile image
2022 JEEP WRANGLER UNLIMITED RUBICO Owner 
7 months ago

Excellent customer service as always, won't go anywhere else, Juan is fantastic! 

Business response:

We are ecstatic to hear about your wonderful experience with our team! Your loyalty means everything to us, and we're thrilled that you consistently choose us for your automotive needs. It's fantastic to know that our commitment to outstanding service keeps you coming back. We're proud to have team members who go above and beyond to make every visit exceptional. Thank you for taking the time to share your positive experience! 

2021 INFINITI QX80 SENSORY Owner's profile image
2021 INFINITI QX80 SENSORY Owner 
7 months ago

Well done from start to finish 

Business response:

Thank you for taking the time to share your experience with us. We are thrilled to hear that your entire experience exceeded your expectations from beginning to end. Your feedback about our comprehensive service approach means a great deal to our team. We truly appreciate your trust in us and are delighted that we could deliver the exceptional experience you deserved. 

Barbara T.'s profile image
Barbara T. 
7 months ago

Kept me informed. Very easy to work with. 

Business response:

We are excited to hear that our team kept you well-informed throughout your experience. Working with customers who find our process straightforward means everything to us. Your feedback about how easy we were to collaborate with truly highlights what we strive for every day. We appreciate you taking the time to share your positive experience with us. 

2012 INFINITI G37 BASE/SPORT Owner's profile image
2012 INFINITI G37 BASE/SPORT Owner 
7 months ago

I like the whole experience. I've been going there since 2006. Good customer service, quality technicians, good environment, and a car wash. My Infiniti cars have also been reliable. 

Business response:

We are delighted to hear about your wonderful experience with us over all these years. Your loyalty since 2006 means everything to our team. It's heartwarming to know that our customer service approach and skilled technicians have consistently met your expectations. We take great pride in maintaining a welcoming environment and providing those extra touches like our complimentary car wash service. Your satisfaction with the reliability of your INFINITI vehicles reflects our commitment to quality service and care. Thank you f... read more

David S.'s profile image
David S. 
7 months ago

all went smoothly, all work done as expected 

Business response:

We are absolutely thrilled to hear that everything proceeded without any complications during your visit with us. Your feedback about the work being completed to your expectations means so much to our team. We truly appreciate you taking the time to share your positive experience, and we look forward to continuing to provide you with the same level of quality service in the future. 

2024 INFINITI QX50 LUXE Owner's profile image
2024 INFINITI QX50 LUXE Owner 
7 months ago

Very personable, happy with the experience. 

Business response:

Thank you for sharing your wonderful feedback about your experience with us. We're so pleased to hear that our team made such a positive impression and that you felt comfortable throughout your visit. Creating that kind of welcoming, personal connection is exactly what we strive for at INFINITI of Scottsdale. Your satisfaction with both the service and overall experience means everything to us. We truly appreciate you taking the time to share these kind words and look forward to continuing to serve you in the future. 

2017 INFINITI QX60 Owner's profile image
2017 INFINITI QX60 Owner 
8 months ago

Great service as usual. Had a transmission issue and was accommodated right away for service when I called my service advisor Juan. Unfortunately it had to be replaced, and would cost a fortune. However, since it's a safety issue I called Infiniti consumer services since there were already some service bulletins about the transmission on their QX60, Infiniti covered the cost of the transmission and all I have left is to pay the service done to gave it replaced. Infiniti provided me a loaner vehicle, but due to holiday season... read more

Business response:

We are honored to hear about your positive experience with our service team. It's wonderful that Juan was able to accommodate your transmission concerns right away when you reached out. We understand how significant it was to have INFINITI consumer services recognize the safety importance of this repair and provide coverage for the transmission replacement. While we know the month-long process during the holiday season required patience on your part, we're pleased that everything was completed in time for your scheduled vaca... read more

Jesse F.'s profile image
Jesse F. 
8 months ago

If you have an infinity, ALWAYS go to Juan for service in Scottsdale.Good, honest dude. He's helped my family for years. They get everything done surprisingly quick. 

Business response:

Thank you for your loyalty and trust in our service team! We're delighted that you consistently experience reliable and efficient service. Your confidence in our team's integrity means everything to us. 

Velia S.'s profile image
Velia S. 
8 months ago

everything was excellent, Ramon is very professional, kind, and fast in his work. 

Business response:

We are overjoyed to hear about your wonderful experience with us! Your feedback about receiving excellent service truly means the world to us. We're delighted that you found our team member to be professional, kind, and efficient in providing the quality service you deserved. Your positive experience reflects our commitment to delivering outstanding customer care, and we're thrilled that we exceeded your expectations. Thank you for taking the time to share your experience - it's customers like you who make what we do so rewa... read more

Frequently asked questions about INFINITI of Scottsdale

How is INFINITI of Scottsdale rated?

INFINITI of Scottsdale has a 4.6 star rating with 3,276 reviews. 

When is INFINITI of Scottsdale open?

INFINITI of Scottsdale is closed now. It will open at 9:00 a.m.