Turn customer feedback into business insights
BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.
Analyze insights from reviews, social media,
and surveys in one place
BirdEye's Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem
and spur decisive action from executives down to the frontlines.
From customer feedback to actionable insights
BirdEye’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.
Discover emerging positive and negative trends
Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.
Measure performance by category
Easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.
Make data-driven improvements
View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.
Competitive insights
power high level growth
On pace to open one new location every five days, Blaze needed to accurately measure and address the increasingly
overwhelming volume of online customer feedback received across a breadth of social channels.
Customize insights to fit your priorities
With BirdEye, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.
Compare performance across locations
Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.
Refine and enhance your insights
Teach Athena what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.
Resources
CASE STUDY
Blaze Pizza
Higher customer satisfaction drives higher same-store sales
ARTICLE
BirdEye’s Athena insights
wins 2017 Stevie award ...We’ve proud to announce our Natural Language
Processing engine, Athena, just won a silver
Stevie Award for Best New Product.
GUIDE
Natural Language
ProcessingHow does BirdEye turn customer feedback into
actionable insights?