Turn customer feedback into business insights

Dig beneath reviews, ratings, customer
feedback, and survey scores to discover
what's working, what's not, and where.

Analyze Icon

Analyze insights from reviews, social media,
and surveys in one place

BirdEye’s Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets
you find the root cause of the problem and spur decisive action from executives down to the frontlines.

Analyze Insigts At One Place
Circle
Stars
Path 1
Path 2
Path 3
Tick
Cross
Tick
Cross
Emoji
Star
Star
Star
Star
Thumbs
Thumbs
Thumbs
Messenger
natural langugage processing

From customer feedback to actionable insights

BirdEye’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.

Go From Customer Feedback To Actionable Insights
C-Burnt pizza
The pizza is bland, the crust was burnt, and it tasted like air. I’m highly perplexed as to why it got such great reviews…more
The tostada thin crust pizza was burnt (mostly on the bottom and a little bit on the side) to the point that it was bitter…more
trends

Discover emerging positive and negative sentiment trends

Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

Discover Emerging Sentiment Trends
custom categories

Measure performance by category

Easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.

Watch a quick video on how to enhance your insights
Measure Performance By Category
snippets

Make data-driven improvements

View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.

Make Data Driven Improvements
Insights Power Growth For Blaze Pizza
SUCCESS STORY
Competitive insights power high level growth for Blaze Pizza

On pace to open one new location every five days, Blaze needed to accurately measure and address the increasingly overwhelming volume of online customer feedback received across a breadth of channels.

view case study
Merge topics

Customize insights to fit your priorities

With BirdEye, merge related topics into clusters automatically to improve accuracy.
Manually un-merge topics at any time.

Customize Insights To Fit Your Priorities
Location view

Compare performance across locations

Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.

Compare Performance Across Locations
machine learning

Refine and enhance
your insights

Teach Athena what topics you value by
changing topics and keywords to positive or negative, or adding new topics and keywords
you want to track.

Refine And Enhance Your Insights
Start growing with BirdEye today
Resources
CASE STUDY
Zodiac pool systems
How Zodiac's call center exploded with positive customer experience
Read More
VIDEO
Business insights video
BirdEye’s Natural Language Processing (NLP) engine Athena lets you dive beneath reviews and ratings to discover the why behind your scores.
Watch Now
EBOOK
Is Your Online Reputation Sabotaging Your Sales?
The complete guide to tracking the impact your online reputation has on your sales, and how to change it.The Secret to Winning Your Competitor's Customers
Download Now