Customer Feedback Analytics Software
Turn customer feedback into business insights
Dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.
- Service
- Pizza
- Location
- Staff
- Crust
Analyze insights from reviews, social media, and surveys in one place
Birdeye’s Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem and spur decisive action from executives down to the frontlines.
From customer feedback to actionable insights
Birdeye’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.
Discover emerging positive and negative sentiment trends
Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.
Measure performance by category
Easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.
Make data-driven improvements
View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.
Competitive insights power high level growth for Blaze Pizza
On pace to open one new location every five days, Blaze needed to accurately measure and address the increasingly overwhelming volume of online customer feedback received across a breadth of channels.
Customize insights to fit your priorities
With Birdeye, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.
Compare performance across locations
Measure review volume, survey responses, and sentiment from all your customers. Easily slice and dice your data to identify your highest and lowest performers.
Refine and enhance your insights
Teach Athena what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.
Resources
David’s Bridal
How David’s Bridal creates exceptional omnichannel experiences with Birdeye.
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Supercharge your automation - The Experience-driven marketer's guide to NLP
Manually analyzing extensive feedback just isn't sustainable. Read how to easily leverage Natural Language Processing (NLP) to extract valuable insight from customer feedback.
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Needle in the haystack: Capturing customer sentiment at scale
This guide will show you how property management companies can effectively and efficiently mine feedback and get highly valuable insights at scale.
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