See Insights AI in action
Gather data from online reviews, surveys, and local SEO to understand sentiment, reputation, and online discoverability in one place.
Compare your performance across different locations and against industry standards to spot strengths and find areas to improve.
Get quick, insightful summaries of business performance and make faster decisions with AI suggestions.
Birdeye Score is a vital metric that reflects how customers discover and perceive your brand. By analyzing data from online reviews, surveys, and local SEO, it compares your locations against each other, competitors, and industry benchmarks. With AI insights and recommendations, Birdeye Score helps you enhance your online visibility, elevate customer experience, and drive revenue growth.
Get to the heart of how customers truly feel about your business with detailed insights into their sentiment about your brand across locations based on feedback from online reviews and customer surveys.
Get a clear view of your online reputation across locations and over time to uncover trends and areas for improvement. Gather reviews from every source and dive deep into the details regarding star ratings, review counts, responses, and more.
Take control of your online presence and discoverability across locations with powerful insights into the accuracy of your online listings and Google Business Profiles. Track keyword rankings to boost local SEO.
Get clear, up-to-date summaries of your insights data. See changes in scores, pinpoint areas of concern, and identify your strengths and weaknesses to save time and make better decisions.
Receive tailored recommendations from industry-specific AI that guides you to take actions on the most critical areas of improvement and make faster decisions to achieve business success.
Take immediate action on recommendations to address negative feedback and improve customer satisfaction. Assign supports tickets to the appropriate team and use AI to help craft the perfect response.
Use advanced AI models made just for your industry to accurately understand customer feedback, including nuances like context, sarcasm, and industry-specific terms.
Measure your business performance against that of your industry to see how you stack up against the market. Identify where you excel and where you need to improve to get valuable insights to drive your business forward.
Engage with interactive visuals that make complex data easy to understand. These rich graphics connect key metrics, helping you make strategic decisions faster and with more confidence.
Ensure consistent, high-quality service, reputation, and discoverability everywhere with location-level insights. Compare performance across locations and easily identify strengths and opportunities for improvement.
Explore sentiment scores across key categories that are relevant to your business, such as pricing or ambiance. Track how each location performs in these areas to enhance the customer experience.
Adjust how Birdeye calculates the scores with Birdeye Score Configurator. Change the score parameters based on your business priorities across the Sentiment, Reputation & Listing score.
Equip your teams with the insights needed to improve operations by effortlessly downloading, emailing, or scheduling reports to be automatically delivered.
Get a single metric to measure sentiment, reputation, and online presence across brands and locations.
Centralize feedback from online reviews and surveys to gain comprehensive insights into sentiment across your brand, locations, and categories.
Maintain a strong and positive online presence with insights into star ratings, review counts, and responses across locations.
Improve online visibility and local SEO with accurate insights into your listings, Google Business Profiles, and keyword rankings.