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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Strange smell in room. No nightlights by the bed.
Business response:
Your feedback is invaluable to us, David. We apologize for the strange smell in your room and the lack of nightlights by the bed. Please contact us at (877) 475-3946 so we can address these issues promptly.
Won’t recommend
Business response:
Please excuse any inconvenience, Abdullah. If you have any specific feedback or concerns, please feel free to reach out to us at (877) 475-3946. Thank you.
This stay was a disaster. Started with checking in and the staff member had absolutely no customer service tact and absolutely no knowledge of the property. She didn’t know what EV charging was let alone if there was any in the property. We weren’t made aware that our room wouldn’t be cleaned and receive clean towels and plastic cups after first night stay. When we called to inquire after being gone all day we were talked down to and treated as if we were being a pain. We travel a lot and have never experienced this level of... read more
Business response:
We apologize for falling short of your expectations during your stay at Isle Casino Hotel Waterloo, Tanya. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for all our guests. If you have any further comments/concerns about your stay, please do not hesitate to reach out.
The shower had zero water pressure, low amenities for price, the best feature was the hotel pool and hot tub
Business response:
Apologies for any inconvenience you experienced during your stay, Jade. We will address the water pressure issue in the shower and take your feedback into consideration for future improvements. Thank you for sharing your thoughts with us.
Although advertising a hot tub, it wasn't in service, which is the main reason we went there. Extremely disappointing.
Business response:
We apologize for the inconvenience, Jane. Please contact us at (877) 475-3946 so we can address your concerns.
Business response:
We're sorry to hear about your experience, Clifton. Please feel free to reach out to us at (877) 475-3946 to discuss any concerns you may have. Thank you for your feedback.
DO not go there for work as the WIFI is terrible and they don not care.
Business response:
We apologize for any inconvenience you experienced with our WIFI during your stay, Dustin. We take your feedback seriously and will work to improve this aspect of our service. Thank you for bringing it to our attention.
Business response:
We apologize for any inconvenience you may have experienced during your visit, Deonta. We value your feedback and would appreciate the opportunity to address your concerns. Please reach out to us at (877) 475-3946 so we can talk about your experience and work towards a resolution. Thank you.
the staff was nice. Not enough handicapped parking. The room was gross and not super clean and crips how I like it. it was old and needs updated. I will never stay there again and I go to the area al lot for business.
Business response:
We apologize for any inconvenience you experienced during your stay at Isle Casino Hotel Waterloo. We appreciate your feedback regarding the handicapped parking and cleanliness of the room. We are currently working on updating our rooms. When they are finished we hope to see you back at Isle Casino Hotel Waterloo. If you have any other comments or concerns, Jean-Marie, please contact us at (877) 475-3946.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.9 star rating with 7,188 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.