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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ground plug was broken off in outlet, ear ring left on floor near bedside, sheets had black residue from the dryer, wrappers left on table next to the window, lqmp shade was covered in god knows what. Half of the jets for the jacuzzi tub didnt work properly. Fully dissatisfied with my stay for the amount i had to pay.
Business response:
Hi Matt, we regret to hear that your experience was not up to our standards. I will pass your comments onto our housekeeping team, as well at the maintenance team. Please contact us at (877) 475-3946 to discuss your concerns further.
Got bit by bed bugs. Hotel manager Alicia G. Said she would refund me once Expedia contacted her. It did not happen. This place is a pit. Please, please, don't waste your money. If you want to gamble do so them Uber to a hotel.
Business response:
We truly do apologize for any inconvenience, John. Please reach out to us at (877) 475-3946 to discuss your experience further.
PANDEMIC OVER CAN START PUTTING BAR SOAP AND PAPER AND PEN BACK IN ROOMS FOR PRICE OF ROOM INCLUDED
Business response:
Thanks for your feedback, Karen. We will take your suggestion into consideration.
i had a terrible experience the bed was hard and uncomfortable. the employee at the front desk when I checked in was very hard to understand due to her accent. I'm sure she can't help it but how many other guests have a hard time to understand what she says.
Business response:
Hi, Fredrick. We apologize for the discomfort you experienced during your stay. Please feel free to reach out to us at (877) 475-3946 to discuss this further.
Not worth money needs upgrades
Business response:
Sorry for any inconvenience Michell. We will take your comments into consideration. Thank you for reaching out.
Business response:
We regret to learn about your experience. Please feel free to reach out to us at (877) 475-3946 to discuss further.
Accosted by staff for looking “tired” Generally lackluster service. Shower hadn’t been cleaned.
Business response:
Apologies for any inconvenience you had while visiting us, Leah. Please contact us at (877) 475-3946 to address your concerns further.
Staff was rude. Rooms were dirty and smelled like smoke.
Business response:
Hi Riley. We are sorry about any issues you may have had with our staff, and the smell of the rooms. We take pride in providing our guests with the best experience possible when they stay with us. Please contact us at (877) 475-3946 so we can discuss your stay in further detail.
We asked them to clean room & they said they said they would try but they were short staffed. We stayed 4 nights & they cleaned ZERO times.
Business response:
Your concerns are noted. Please contact us at (877) 475-3946 to discuss this matter further.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.9 star rating with 7,188 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.