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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have always had my G35 serviced at the dealership (Charles Barker). Took the car in for oil change and detail; the service department said I needed $3000 worth of repairs to the drive knuckle, tire rods and boots, brakes, ect... Told them I wanted a second opinion. Years prior had used JAM for my 1990 4-Runner until it died. Decdided to go to JAM for another look. Only thing that was necessary were the brakes. Thank goodness I went here. Car runs great and they now have my service.
Business response:
That's great that you were pleased with the level of service we provided and we are happy to have a new customer.
My family has come to rely on your company for professional and FAIR service. We appreciate your honesty, which was particularly evident yesterday when my father-in-law brought my son's vintage SUV in for service. Thanks so much!
Business response:
Thank you for the nice feedback!
Japanese Auto is pretty much the best auto repair shop I have done business with. Dennis and Brent have been terrific. I have complete trust and confidence in your group.Thanks for taking care of my carsTom Cartaina
Business response:
We appreciate your business and the kind words!
It is refreshing today to find a family type honest auto repair facility. Japanese Auto Masters has worked on our vehicles for several years. The work is reasonable, fast, thorough, and flawless. Today I asked the manager why my brakes squeeled when I first went out of my driveway. He said it was natural from condensation and not to worry about it. When I asked my Dealer a question it always cost me money. They also tried to talk me into many things I did not need. JAM has never done that. You are the best in my 60 years of ... read more
Business response:
Thank you so much for the great feedback and we greatly appreciate your years of business!
We have been overseas almost 12 years and are happy to return to this area to receive competent care of our auto. Dennis was very helpful in explaining the diagnosis of our car and we will definitely have future service done@ Japanese Auto Masters!
Business response:
We are glad to have you back in the area and just call or send an email if there is anything else we can do to assist you in maintaining your vehicles!
As always, JAM took care of my problem for a reasonable price and in a timeframe that was as promised. Dennis with whom I worked was very helpful in explaining what was going on. When I picked up my vehicle, he even took time to add some brake fluid in order to make my emergency brake light turn off, something that I was bothered by but didn't know how to fix. I always take my Hondas and Isuzu to JAM, because I trust them.
Business response:
Thank you for taking the time to leave such a great review. We love to here from satified customers!
Good service by good people for a resonable price. I have work done on both of my vehicles at Japanese Auto Masters. I would recommend to anyone to have your vehicle service at Japanese Auto Masters.
Thanks to you when your technician for all the hard work he clearly shows that the quality of your work in the time you take is number 1 in my book thanks again
Business response:
That is great feedback to hear!
Took my Eclipse in on the last day before my inspection was expired, got there by 8 am and my car was done by 9:30. Didn't try to sell me unnecessary parts, and very well priced.
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,164 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is closed now. It will open on Monday at 7:30 a.m.