This profile has been claimed by the business owner or representative.
Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought my wife's car after she experienced the vehicle pulling to the right and a loss of power. Expecting the worst, it was quickly diagnosed simply as the bead needing to be resealed on the left front tire. As for the loss of power, JAM did find an initial delay, but state that once the throttle is open the vehicle is good to go. Once again I would like to thank JAM for quickly offering a reliable and cost effective alternative.
Business response:
You are very welcome Thomas. We are glad we were able to resolve your issue quickly and put your mind at ease. We appreciate your business and the trust you place in us to get the job done right.
Had new tires mounted, oil change, and state inspection. JAM is very responsive, competent, and reasonably priced.
Awesome !!!! great company and people .... like family
Cannot comprehend why someone would take their vehicle to a dealer or other service facility and endure the indifference from the service manager(s) and the gamble of getting serviced by a competent, responsible, friendly mechanic like JAM has. The donuts are not that great and I don't need a manicure.....
As always the service is wonderful! Attention to detail is the order of the day! We continue to get the best care ever, no matter what the problem is, it gets taken care of in record time and it is done right.....the first time. Thank you for all you do. Rob and Karen Renier
Why would you go anywhere else to satisfy your vehicles needs?These folks are always the best.Great staff,perfect service and a good location.Pete Tempest [a customer for about 20 years].
Thorough, good service. Clear diagnosis report with effective pictures. Honest and practical staff.
Business response:
We are excited to integrate the new system which allows us to show the customer pictures of their vehicles and the parts that need repair. We believe its important the customer has a clear understanding of exactly what needs to be replaced/repaired. Thank you for your business.
I thank you for your service. My experience has always been pleasant and everyone I dealt with was professional .. again thank you for your services.
Business response:
Thank you for your business Beverly. We are happy to provide you wtih honest and reliable service. We look forward to seeing you again for your next scheduled maintenance.
Always stellar
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is closed now. It will open on Monday at 7:30 a.m.