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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you for taking care of my smart car.
Loved working with Ken!
Service is started on time and in a timely manner. I travel an hour just to go these guys. My car hasn't seen or been touched by another garage. They do excellent business!
Business response:
Brelynn, We certainly do our best to see that what you pay for is what you get. Providing a great customer experience should be part of that. Thanks for your business. tp
The people were friendly and the facility was clean. Made an appointment prior and they helped me immediately. But it seems like they couldn't give me a straight answer to the issue on my car but told me to monitor the starter when it was I who came in and told them I was either having starter or alternator issue. They couldn't tell me if either my starter or alternator was still good or not and if they were even the cause of the issue. They did say something about my car's voltage being low but couldn't tell me whats the ca... read more
Business response:
Mr. Vang, I understand your concern and I sympathize with you regarding your understanding of the situation. It is as frustrating for us as it is for you when the problem you described for us is in- itself vague as well. When we look over a vehicle for an electrical or performance issue that will not replicate consistently for us we are investing the technicians time and your money, neither of which we take lightly. In instances like this the customer usually cannot see the results of the time the tech spends looking for wha... read more
Top notch work! Efficient and accommodating. I travel out of my way to have them service my car.
Business response:
Joe, We appreciate the loyalty, the kind words, and the opportunity to service your vehicles. tp
You guys are always thorough. Thanks!
Business response:
Brittany, Thanks for the reply, we appreciate your business. tp
quick accurate service
Business response:
Bob, Thank you for your business.
prompt professional service
Business response:
Bob, That's what we strive for. We appreciate the business. tp
After I took my Lexus in for service and had such a great experience, I took my Chrysler in for a general checkup and review. AGAIN, the service was outstanding, the Tech Writer, David, laid out all the options, did not push me to do anything other than what we both agreed to do and then had the car ready and waiting for me at the time agreed upon. I wish all my issues could be solved so easily.
Business response:
Charles, Thanks for the great review. David has been with us for a few years now and is doing a fabulous job for the company. Most times we don't have any problems having a customers vehicle done as promised and that's as it should be, but when things don't go as planned we're at the mercy of the car and the receiving end of the customer. Glad it worked out. Thanks for your business. tp
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is closed now. It will open tomorrow at 7:30 a.m.