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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Outstanding, excellent service!
Business response:
Charles, Thanks for the reply and thanks for your business. tp
Everything was great except one thing that popped back up...the tail light warning. After I was told that one of the right rear lamps was causing the warning light to stay on, and after replacement of that lamp, the warning light still illuminates when the lights are manually turned on (not running in auto). So, the question of the tail light lingers as, perhaps, some other fault. I stood behind the car and checked all the lights...they all work. Thoughts?
Business response:
Kevin, We thought sure we had the problem resolved, but as you know we are ready and willing to re-investigate the issue and make it right. It was nice to speak with you on the phone and we look forward to getting another opportunity to get the warning light problem fixed once and for all. Thanks for the trust you place in us, and thank-you for your business. tp
Customer service is the best. Work done as requested on time and complete.
Business response:
John, we can tell you take good care of your vehicle by way of what you have us do and the maintenance you authorize us to perform. No doubt this vehicle will easily last for many more years, and the resell is very good should you decide to change vehicles in the future. Thanks for your business. tp
Work was done as promised with no additional parts or price adjustments. So far completely satisfied with the quality and integrity of work completed. Look forward to a lasting automotive relationship.
First time at the NEW shop. Excellent customer wait area. Only problem was, I didn't get to enjoy it for very long. Rich had my sick 2002 Tundra diagnosed, oil changed, and multi-point inspection completed in less than an hour. Thanks for the help guys. Besides, it was great to see old friends again and to make new ones too. Bill
Business response:
Bill, It was great to see you after all the time that had passed. Being down in Elizabeth City, I can understand why we don't get together more often, but for my part I intend to change that soon. We'll be in touch. Thanks for the business and the comments.
Great service really helpful and they lookout for your best interest
Business response:
Christian, Sorry to hear about the demise of your 300ZX. It's hard to find a vintage car in as good condition as yours was. Perhaps one day you will find another like it, or one you like even more. Thank-you for your business. tp
As always, Excellent Service and attention to detail. David Doxey is pleasure to work with. Thanks!!
Business response:
Gary, I expect David will be with us a long time and we will do what we need to, to be sure he does. His concern for the customer goes deep as does his experience in this field. Nobody likes to deliver bad news when it comes to vehicle repairs, but David has a way of easing the stress for the customer and offering the best solutions to resolve problems. Thanks for the comments, and thanks for the business. tp
Had an oil change and a couple of minor things done on our 2011 Corolla. Everything went well, the price was honest and very reasonable! We appreciate the awesome service and the treats left on the seat
Business response:
With the weather we've had recently, I'm guessing the ice scraper may come in handy. And so will the treats if your stuck in traffic (lol). Your Corolla should be a good economical car for years to come. We truly appreciate your business. tp
Good Service, knowledgeable, Trustworthy, had a good experience with Japanese Auto Masters
Business response:
Les, Your Accord gave us a fit as I'm sure it did you as well. As always I'm glad that the issue was resolved satisfactorily and did not require substantial down-time of the vehicle and that there was no harm to the transmission or drive line. It's often time consuming and difficult to find uncommon issues like the one on the Accord, but we appreciate your patience. Thanks for the business and placing your trust in us. tp
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.