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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fast, quality work accomplish on time and to the estimate.
Business response:
Charles, We certainly try to be timely when our customers vehicles need service or repairs. With Mother Nature fighting us lately, it's been difficult, but we soldier on and will continue to do so. Thank-you for your business. tp
The service is incredible, the staff are all friendly, they confirm what has to be done and review everything with you afterwards. I would recommend Japanese Auto Masters to anyone.
Business response:
David, A sincere Thanks for the comments. We work hard at being straight forward with the customers so there are no hidden surprises. Thanks for your business. tp
A family-run auto repair shop of the highest quality and integrity! The owner's desk is at the front door and you know right away he is looking out for his customers' well-being and for ensuring a satisfactory repair experience. It is the kind of place with the old-fashioned ethic that is so often lacking today, but with modern equipment and well-trained technicians. The staff is friendly and even the waiting room is hospitable.
Business response:
Michael, Thank-you for the kind words of encouragement. I do observe business from the front, not to override the Service Advisers, but because I am concerned about the customer and I want to be sure they are treated fairly and to help out when things get busy. I also am not a believer in answering machines during working hours. We have enough phones and people to answer them. tp
Very Helpful & Great Service. They called me the night before a big snowstorm to see if I wanted to drop my car off early. It wasn't convenient for me so they offered to reschedule a day later at the same time so I could avoid the weather. Overall, the service was excellent and they left a handy set of paperwork and perks in my car. This was my first appointment with them just for a simple state inspection, but will definitely consider going back for other service when needed.
Business response:
Steve, we are glad your first experience was a good one and we hope each future experience is better than the last. We are a customer conscious company and every employee here exhibits the same care and concern for the customer from the Owners, the Service Advisers and the technicians. We appreciate your business and hope to see you for any of your future vehicle needs. tp
Everything was fine....love the gum, and extra stuff in my car when its finished...thank you
Business response:
Debbie, thank-you for the reply and thank-you for your business. I know this was a big job and sometimes it's uncomfortable for the customer. I sincerely hope you were pleased with the job overall and that the quality of the work met or exceeded your expectations. tp
I would highly recommend Japanese Auto Masters. Excellent service and very professional. It is a pleasure to do business with them. They know what they are doing!
Business response:
John, Thanks for the vote of confidence, and thank-you for your business. We appreciate your trust in us. tp
Everyone was so friendly and helpful. The service was quick and the waiting area was very comfortable. This was my first time here and I am very likely to take my car back if more services are needed.
Business response:
Katie, We are glad we were able to assist you with your Virginia State Inspection and look forward to helping you in the future with any vehicle needs you may have. We sincerely appreciate your business. Thank-you. tp
Always quality work, courteous and efficient service at a fair price. I've taken my cars here for years. Best mechanics in Hampton Roads.
Business response:
Thanks Jay for the kind words. I always look forward to your visits. Unfortunately I had a morning commitment, and missed you. As always we appreciate your patronage and the business you send us. tp
The electric window in our Mazda Speed 6 wasn’t working correctly and finally would not go up all the way. I called a dealership to get a quote on the repair and explained the issue in great detail, but the dealership said I would have to drop off the car before they could give me a quote. On a recommendation from my wife’s coworkers, I contacted Japanese Auto Masters and described the issue. I was immediately given a part quote and an overall quote for the work. A few days later, we left it there overnight and it was ready ... read more
Business response:
Mark, I am very glad that Joe and Dan, (the tech) were able to provide the level of service that seems to have exceeded your expectations. It is sometimes very difficult to estimate costs over the phone even with the best descriptions of the concern, but we try. As far as the radial tire pull the car was exhibiting; rotating the tire to the rear may resolve the problem, but I suppose it would be best to consider replacing that tire or the pair on that axle some time in the near future. Thank-you for your business, and thanks... read more
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.