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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thorough evaluation of vehicle. Good communication about repairs needed and recommendations for further work not necessarily needed at this time. Cars are not cheap to fix these days so honesty and skilled work are much appreciated and found at Japanese Auto Masters. I will return.
Business response:
Ted, as always we strive to do the very best we can and offer the most cost effective way to a quality service or repair. We are not always the least expensive, but we certainly work hard to find that middle ground between "cheap, good, and fast" as best we can. Thanks for the words of encouragement. tp
I was a first time customer after a disappointing experience from a Toyota local dealer. Your shop fixed my car with the OEM part, for less money, with no excuses or unnecessary recommendations on a Friday afternoon! Your service advisors communicated clearly regarding the proposed work and your initial repair estimate was on spot. Honesty is so important in this business for establishing long term customers, and I had a great first impression.
Business response:
We sincerely appreciate the opportunity to offer an example of what we are about here at Japanese Auto Masters. We always appreciate our existing customers for their loyalty, the business they bring in and the customers they refer. We are always looking for ways to better serve our customers and are always eager to earn the trust of our new customers. Thanks for the wonderful comments. May we continue to build a lasting relationship in the service of your vehicles. tp
Very thorough overall inspection of newly purchased pre-owned 4Runner. Completed on time, very good value.
Business response:
Doc, I know it breaks your heart to set the 'ol girl aside (Pathfinder), but I'm sure your new one will be just as reliable if not more so. Thanks for all the business you've brought us throughout the years.
excellent work and reasonably priced as always
Business response:
Harold, we appreciate the opportunity to service your truck. By all indications it has been a good truck and will continue to serve you well.
As always you guys do excellent work
Business response:
Wow Clarence, how many years has it been? I remember installing an engine in what I believe was your first car. I don't remember the year of the car, but I do remember it was an ATK engine and the car was a Corolla. Thanks for your patronage over the years, and thanks for your business.
Job well done.
Business response:
Thanks Ben; we appreciate the business.
Have been bringing my cars here since 2009. Never had a problem. JAM is consistently fair, high quality, competitively priced, honest and professional in all respects. The staff and mechanics are straight shooters. They treat you like family. They have my complete trust and confidence. I highly recommend them for all aspects of repair and maintenance.
Business response:
Marty, As always we look forward to your visits and the vehicles you bring in for service. It is our intention never to disappoint and hope we can continue to do business for as long as you'll have us. Thanks for the encouragement. tp
Great service, and I appreciate taking the time to explain to me the repairs needed (and not needed).
Business response:
Karen, We appreciate the comments and look forward to helping you with your vehicle needs in the future. Thanks for giving us the opportunity. tp
Emergency repair needed. Took me right in and fixed things in half an hour.
Business response:
Glad we could be of service in-a-pinch.
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.