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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service was top notch. The repairs were fair and within the scope needed to repair my car. The service team worked fast to meet my needs and return my car in the timeframe that I requested. I'll certainly be bringing my car back for future service!
Business response:
Chad, It is always our goal to meet or exceed the customers expectations. We are not always successful, but it is and will remain our goal. We are glad in this case that all went well and certainly appreciate the comments.
A very reliable car service shop.
Business response:
Benny; as always it's great hearing from you. We look forward to your visits and we really appreciate your business. Oh and thanks for the doughnuts!
Good job in that you got me in although I was not on your schedule. Not good in that I had been given a scheduled date and time but was not listed on your schedule. I was pleased when I was told that 3 quotes were requested for some tires and that I would be called in about an hour with the quote but I was disappointed that I had to call 3 hours later to find out about the quote. I was only given one quote. After I said I was willing to accept it I was told the work could not be done on the next work day because of a full wo... read more
Business response:
Very interesting what you wrote. I am working with Joe to try and find out how things got off track. I do know from first hand experience that while waiting on several quotes from our parts dept at the same time and trying to handle phone calls and the vehicles already being serviced, it gets hectic. I find it hard myself in the heat-of-battle to keep a tight schedule, but nonetheless if we said we'd call back in an hour, then a margin of 30 minutes would have been reasonable,not 3 hours. And if we said we'd offer 3 differen... read more
Great service. Thanks for replacing my engine belt and getting rid of the squeal.
Business response:
I have faith the noise will not return anytime soon. Thanks for having faith in us.
state inspection.always excellent service from start to finish.i am looking for a truck to replace my camry with 294000 miles .that itself is a testimony to your service.i will not buy a vehicle that you don't work on.
Business response:
Pete I am sincerely keeping an eye out and more trying to locate a suitable truck to replace your trusty Camry. Hang in there; we'll find something soon.
Honest and fair prices, quick and constant communication, fast service. I trust them with my vehicles and have sent/recommended Japanese Automasters to 3 other who also received excellent service. A+
Business response:
Glad to be of service Christopher. May we never come to disappoint you or the folks you send here. Thanks for the business, and thanks for the referrals.
Fast, friendly, RELIABLE service at a great price.
Business response:
Steve, Great having you back in town. Wishing the best for you and your family this year. Happy Motoring!
Very trustworthy!
Business response:
John, thanks for the business.
Best dern customer service I've ever seen. Polite and curtious. No pressure sales. Wow, now that's a first at an auto repair shop. Awesome waiting room too. I like that family like atmosphere whenever I walk in the door. I would recommend this place to anyone I know. Thanks for doing such a good job. I also love the little free gifts you give too.
Business response:
Danial, We truly appreciate all you stated in your reply. We do try hard to serve the customer the best we can. We sometimes fall short and don't mind constructive criticism when it comes our way. "what doesn't kill us makes us stronger"! Thanks again.
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is closed now. It will open at 7:30 a.m.