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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Japanese Auto Masters were very accommodating and pleasing to deal with. Their facility is clean and organized and I was greeted promptly. The estimate I was given turned out to be a little bit higher than the final bill which was also nice as it was a major repair which I knew was going to be expensive. My vehicle is driving so much better now. Thank you for your prompt and precise service. I can definitely recommend JAM to friends and colleagues.
Business response:
Lawrence, It's always great to be able to come in under the estimate. It doesn't happen as often as I wish it could, but that's the nature of the business. Nonetheless it was a pleasure to do business with you and I hope we can continue to be your shop -of-choice in the future. Thanks again.
Fantastic service with integrity! These folks go above and beyond for their customers. We all been there where we are searching for mechanic shop to build a relationship. However their attention to detail, transparency, and customer care solidifies trust which sets them apart. Tom and Japanese Auto Masters team you have something special here at Hampton Roads
Business response:
Arnel, We strive to do the best we can at all times and in all situations. We are not perfect, but we do the best we can for the customer. Not all customers have the same requirements so we do our best to address each customer as an individual, and the most important individual when it comes to their specific needs.
Quickly diagnosed my 2001 Jeep Grand Cher electrical problem, ordered part, and had me on my way th next day. Ethical company that does high quality work.
Business response:
We've been working on your vehicles for years now Ray, and we sincerely appreciate the trust you've placed in us all along. It's customers like you that makes us glad to be in this profession.
Very professional. Great turn around with a reasonable price.
Business response:
Thanks for the great confidence boost. We always aim to please.
Always do a great job! Thanks!
Business response:
Thanks Dusty, you always do a great job as well.
Excellent
Business response:
Pete; always appreciate the compliment.
The staff did a great job on routine maintenance and finding the source of an engine noise, correcting it, and working with me to stay within my budget for the visit while keeping my SUV in good running condition. Thanks JAM!
Business response:
Keeping within a customers budget is not always easy. The unexpected is just that and sometimes it is as uncomfortable for us as it is for the customer when the budget cannot be held, but we're glad we were able to do it for you. Thanks for the confidence in us.
Thank you so much for trouble shooting the funny noise somewhere in our car. . .finding it. . .and charging a reasonable fee. That's why we keep coming back!!
Business response:
As you found out, sometimes a simple noise is not so simple; And while you did have to make a return trip, at least the 2nd time was the charm. Glad we could resolve the problem.
Very helpful and they explain everything so I can understand what's going on.
Business response:
Stephanie, Thank you for trusting your service and repairs to us. We know as the customer you always have options. Thank you for choosing us.
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.