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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very honest and professional! David had to tell me some bad news after a very thorough inspection of my car and then he gave me several options to make the repairs. I'll be taking all of my cars here from now on.
Business response:
Bad news is something anybody would rather avoid delivering to a customer however necessary it is. I feel bad about the concern, but at least there may be options for repair. Thank you for the reply and the words of encouragement.
Honest dependable excellent service as usual!
Business response:
Bob, Thanks for the kudos, and thanks for the business.
I took my 2008 Honda Accord Coupe for service and JAM diagnosed and corrected my problem in a short about of time (In by 7am out by 10am). When I went to pay, the nice gentleman told me a price lower than what was quoted because the work didn't require the labor that was expected. It's good to go to a Repair Shop who will not take advantage of hard working customers. Since then, I have recommended this facility to my friends and co-workers. I will continue to allow JAM to service my car the duration of my time stationed here... read more
Business response:
Arrington, While there is still a concern as to what may have caused the fuse to blow in the first place, we stand by our work. So if the issue happens again, it may take longer to isolate, but hopefully that won't be the case. Nonetheless, we appreciate your trust in us and will do our best to continue to earn your business. Thank You for the words of encouragement.
Pleased as always!!
Business response:
Glad to be of service. Thanks Jim
Very friendly staff and fast service. I will recommend you to my friends.
Business response:
Kristen, Thanks for the remarks and thank-you for your business. We sincerely appreciate it.
Everything went well. Acura is doing fine - no problems
Business response:
Bernard, Thank-you for the response, and thank you for the business and years of patronage.
Quick, simple, indefensible, courteous, knowledgeable
Business response:
Sean, Thanks for the high marks and straight forward reply; always appreciated.
Great explanation of problem and how to resolve.
Business response:
Thank-You Cindy. Always a pleasure to help the customer better understand the nature of their car.
This was my first time ever dealing with this place. I was referred by my uncle so I took my Honda there because it needed some work done, checkered flag told me it was one thing but I didn't trust them so I Took my uncle's advice and went to Japanese auto masters and it was the best decision I ever made. They have my 2006 van running in perfect condition now and I do not have one complaint from them from start to finish! Very honest people and took the time to find out exactly why my car was shaking! I HIGHLY recommend them... read more
Business response:
Taryn, I know the service and repairs were costly, however the best way to provide the level of service and quality of performance you are now experiencing is to do the job right and with quality parts. Rich is the tech that provided that service and experience. David and I are just an extension of his talents. I showed him your response. Thank-you for allowing us to do it right.
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,163 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is open now. It will close at 5:00 p.m.