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Japanese Auto Masters
- Automotive
- Virginia Beach, VA
About this business
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
Location details
3012 Holland Rd, Virginia Beach, VA, 23453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Small job, Excellent service. Most important - piece of mind when I leave.
Business response:
If we hadn't provided a peace-of-mind experience after servicing your vehicle, we haven't done our job. Have we made mistakes? Yes, but more importantly we making-it-right and work hard not to let it happen again. Thanks for the business.
excellent service we talked with david and he is great, very friendly, had lots of knowledge about what was going on with my car, kept us informed on all the progress costs etc thank you
Business response:
David has been with us for 2 years now and has replaced reliable/retired Dennis as the lead Adviser at the front counter. He has some large shoes to fill (no pun intended), but is doing an excellent job. We hope to have him with us for years to come. Thanks for the encouragement. We all appreciate it, especially David.
These guys are awesome they didn't offer me parts or say they need to do something for it to pass. They let me know what was wrong I fixed it and they passed it. They have an excellent waiting room and garage. Very professional and kind people.
I was very pleased with JAM for the installation of my CRV's brakes and oil change (though Joe had not noted the brake job on your schedule as had been agree to in making the appointment). Also, I appreciated your investigating the trouble with my AC which developed after I had left. Tom and I had talked after that and had agreed to discuss it further the next morning. However, when I called and Tom answered the next day, he said, "Hold on, Mrs. Dowd," and without telling me, transferred my call to Joe. I asked during the ph... read more
Business response:
Dear Anne, I apologize for any misunderstanding during our recent communication. Perhaps I should have indicated I was going to transfer you to Joe as he was very aware of the circumstances concerning the Air Conditioning issue with your vehicle and had handled your earlier appointment that morning. I was attempting to answer several calls at the same time as it was only he and I in the office at that particular moment. I will try not to have that happen in the future. As always we sincerely appreciate your business. Tom Pot... read more
As always, great service ....... Professional , polite and a clear understanding as to the service performed.
Business response:
We always try to provide a clear understanding of services or repairs whenever necessary and are never offended when a customer asks for clarification. Thanks for the kind words.
Great first time experience! I believe they gave me an honest first look assessment of my deployed son's 4Runner. The repairs were made in a timely manner. I felt comfortable throughout the whole experience. I trust these people with the service of my sons car and will ensure he continues to rely on their expertise when he returns!
We can always count on your team to be honest, forthright and fair. We appreciate the level of service we always receive. You can be certain we will see you again.
Business response:
While we concede there is always room for improvement, It's nice to know we are at least on-the-right-track. Thanks for the affirmation.
Tommy and Crew, thanks for the timely repair of my 2004 Nissan Frontier. We've been doing business since 1986 and I trust your judgments and quality of work. You stand behind your work. Semper Fi
Business response:
Don, as always we appreciate the kind words and strong support from our current and former military customers. We can never underestimate or take for granted the security we enjoy as a result of our military.
They are quick, kind, and well priced. Can't ask for better service!
Business response:
Brelynn, you have made our day. Thank you for the reply and kind words.
Frequently asked questions about Japanese Auto Masters
How is Japanese Auto Masters rated?
Japanese Auto Masters has a 4.9 star rating with 2,164 reviews.
When is Japanese Auto Masters open?
Japanese Auto Masters is closed now. It will open at 7:30 a.m.