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JM&A Group
- Finance
- Deerfield Beach, FL
About this business
Location details
350 Jim Moran Boulevard, Deerfield Beach, FL, 33442, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The postal system is a JOKE so why don't you overnight checks ad track them so your customers don't end up paying 3 months of daily fees. No one ever calls u about anything with your claim. This was my 1st experience filing a claim very dissatisfied. Jeep totaled in January yet I'm still paying 4 a rental on March 30th not 2 mention daily fees to PNC bank...u do the math....Pandemic is Not an excuse u really need 2 come up with a better system of getting the banks paid off....This mess is now on my credit as well!
Business response:
Hi Phyllis, We are sorry to hear that you were not completely satisfied with your experience, we understand your frustration and apologize for the confusion. We appreciate your feedback and hope we were able to completely address your concerns.
This company is a scam!! When you have a total loss they are ready to use any excuse not to pay the gap they're offering and leaving you in debt! They sell you a gap insurance for 900$ offering to pay the amount your car insurance wont cover after a total loss, and then they value your car for a ridiculous high amount and say they wont pay the difference! I paid for 2 years 900$ for gap insurance and they just paid 1200$ for my car of a 4500$ amount that is still owned for the car!!! Leaving my family with over 3000$ in de... read more
Business response:
Dear, Verushka, We sincerely regret that you are not satisfied with the result of your GAP claim. We will reach out to provide you with a detailed explanation of your GAP claim calculation . We hope that it will answer any remaining questions that you may have regarding this matter.
Are all these reviews paid ? This is a joke right? Because this company is beyond criminal. I recently purchased vehicle and a "platinum" warranty directly from the dealership $3650. However, JM&A has refused to pay for the repairs while also accusing me of being in a wreck, having oversized tires (ones that were on the vehicle when purchases), and accused of running the vehicle without oil. All this without ever once speaking to me regarding the matter. They are clearly out to take your money and cover zero services. T... read more
Business response:
We sincerely regret that you are not satisfied with the service you received. Please give us the opportunity to review your claim details. We will reach out to you to help clarify any questions that you have regarding this matter.
Gap insurance a waste of money! For me personally I do not recommend.
Business response:
Hi James, We sincerely regret that you were not completely satisfied with your claim experience. Thank you for the opportunity to review your claim details. We hope that we were able clarify any questions that you have regarding this matter.
No one ever wants to be in a situation where they’ve had a total loss of their vehicle, but thankfully I had Gap insurance through JM&A. The process for starting a claim was ridiculously easy. I used my phone to start a claim and attach documents through either files or photos. I was able to see what was still needed, so I could reach out to my lien holder and the other person’s insurance company. Every person who answered the phone was polite and told me exactly what to ask for from the other companies and what to do with ... read more
Business response:
Hi Jessie, We are happy to help resolve your claim. We'll be sure to relay your message to Nicole. Thanks for choosing us for your vehicle protection needs and willingness to share your experience
Zero Integrity. This company did not pay the claim. In 2016, My car was worth $15000.00 with 8853 miles on it. Totaled in 2020 with 88351 miles on it and they are trying to say it is still worth $12450.00 based on NADA value. They never even looked at the car. Do not use this company. They will not honor their contract. SCAM!!!!
Business response:
We are sorry to hear that you were not completely satisfied with your experience. We appreciate your feedback and the opportunity to improve your experience. In order to look into this further, we need a few more pieces of information to locate your contract in our system. Please send your contract number, along with the best way to reach you to customeradvocateteam@jmagroup.com.
Horrible experience..purchased this GAP ins when I purchased my brand new car at the dealership. Now 2 years later my car was totaled and they are refusing to pay out 2,432.66 due to wear and tear which they claim they do not cover. I mean come on every car has wear and tear...which is why we purchase GAP coverage. If it wasn't for wear and tear you wouldn't need GAP to cover what you owe for your loan vs what the ins comp pays out. I will be looking for a different GAP company since I'm pretty sure they are the same people ... read more
Business response:
We sincerely regret that you are not satisfied with the service you received. We have carefully examined your GAP claim calculation. The GAP calculation is based on certain dollar values, including the Amount Owed on your vehicle. Under your GAP contract, any amounts your insurance company deducts based on your vehicle's condition or prior damage are not included in the calculation of the GAP waiver. If you have questions on how this may apply to your claim, please give us the opportunity to review your GAP claim calculati... read more
This is by far the worst experience dealing with insurance I've encountered. It defeats the purpose of having gap insurance, if the insurance company comes up with a multitude of reasons to not pay. It shouldn't take 6-8 weeks to cancel any policy, let alone a policy for a totaled vehicle. They avoid any and all ways to value your vehicle by using the NADA adjustment as another way to not pay. They are a scam, and I will never recommend they to anyone.
Business response:
Hi Latrese, We sincerely regret that you were not completely satisfied with claim experience. Please give us the opportunity to review your claim details. We will reach out to you at the email address you provided. We hope to help clarify any questions that you have regarding this matter.
Very awful experience they are trying any and everything to not pay off my car balance. they have created their own numbers asked for a copy of pymts made to bank then they did their own calculations its a never ending battle do not recommend 0 stars. No one is helpful they just read a script no customer service skills. DO NOT GO WITH THEM I HAVE HAD GAP COMPANY WHERE I HAD NO ISSUE EVERYTHING DONE CORRECTLY THE FIRST TIME AROUND NO ARGUING FOR WHAT THEY PROMISED YOU.
Frequently asked questions about JM&A Group
How is JM&A Group rated?
JM&A Group has a 3.2 star rating with 563 reviews.
When is JM&A Group open?
JM&A Group is closed now. It will open tomorrow at 9:00 a.m.