Joe Myers Ford Service

Oscar R. 

on Yelp

10 months ago

I dropped off my truck for an oil change a few days ago. They have a coupon that bundles an oil change, tire rotation, air filter and multi point inspection all into one price called "the works". I purchased my truck here years ago and have been getting "the works" for years now. While my truck was in service they sent me a list of recommendations of other work my truck needed. I denied everything except the front brake job. The sales advisor was adamant about me changing my front brakes as he stated they were "metal to meta... read more

Steve H. 

on Yelp

11 months ago

The service department has had my wife's vehicle for 3 weeks and a technician hasn't even taken a look at the transmission issue yet. We were told 5-7 days for tech to diagnose issue when we dropped it off. If you rely on your vehicle for transportation, avoid this service center at all costs. **In response to Josh: I spoke to the service manager on Friday 9/6 and he said he would have a resolution by Monday 9/9. We picked up the car Wednesday 9/11 after they updated the transmission software which is what we informed Pam... read more

Peter A. 

on Yelp

11 months ago

we drove from Austin to see a $39,000 used BMW. They said it just had a cracked headlight that they were going to replace but no body damage. what a lie! It needed a whole bumper resurfaced! That untruthful salesman lied to us to get us to go there! additionally, they try to charge $4000 mandatory fee which includes dumb things like undercoating, paint protection, interior protection, and we said there's no way we would pay that even if this car was good enough to buy, what a waste of a whole day! 

Andrea L. 

on Yelp

11 months ago

Communication was great with service department but being my fiancé's 2022 Ford F-150 had a recall, we dropped it off , took 3 weeks before loaner car was given. Then it was in the shop about 2 more weeks and something is still wrong ! Not driving 100 %! Needless to say , we will have to bring it to the shop again! Not happy about this. 

Clint D. 

on Yelp

a year ago

Rude receptionist and no one answers their phones or returns calls. Highly advise finding a different dealership and or avoid Ford altogether. 

Brie M. 

on Yelp

a year ago

TLDR; THEY TRIED TO BAIT AND SWITCH ME. FAKE 5 STAR REVIEWS FROM EMPLOYEES. This was my fourth visit for an oil change, and the first time I encountered issues. I arrived at 12 pm with my 2022 Bronco Sport and noticed only two cars under the maintenance area, but no one approached me. After waiting, I went to LUIS ACOSTA, who tried to upsell unnecessary maintenance for $306, despite my premium maintenance package which covers everything. He talked extremely fast and said I needed to get this maintenance done. He didn't men... read more

Rebecca B. 

on Yelp

a year ago

I was bringing in my 2013 Ford Explorer for the A-Pillar recall, I made an online appt with my vin number and the recall I was bringing it in for. When it was brought in, we spoke to a Darryl in the service department, he informed us we would have to leave the car there for 48 hours to make sure nothing else was wrong with it...(as in a diagnostic?!) Its the A-Pillar, quite noticeably MISSING! what more did you need to diagnose? I called a little later to speak with someone else and he said the same thing that they are reall... read more

Charles O. 

on Yelp

a year ago

i went to Joe Myers Ford to have a few after market accessories installed. I called ahead to verify part availability and schedule an appointment. (several others herd this conversation, phone on loud speaker) I had the understanding that all the parts would be available by Wednesday by 11:00am. I'm on vacation from NH, and I had to come in to find that not all parts weren't available. Personally, I can think of better ways that I can spend my time then spending two days trying to have a few parts installed on my truck. No o... read more

Kristina S. 

on Yelp

a year ago

My 2019 Ford eco-sport with under 40000 miles started having engine malfunctions, and would not accelerate at all. I had it towed here and was told they needed to replace the engine. I had it replaced in October 2023, Which took two months, and now I am Having the same exact engine light come on and my car is slow to accelerate even after replacing the engine. I brought the vehicle back to Joe Meyers ford and was told that " this is a new issue and the parts that need to be replaced are technically "outside" of the engine so... read more