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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
they service department mess up our oil pan on our car and just had it wash and they left oily finger print on the hood we was there for 3 damn hours because there tech are not qualified to do the job
Business response:
We're disappointed to hear about your experience at Johnson City Toyota. Please feel free to reach out to us at (423) 900-8594 to discuss this further.
They will only help you and communicate with you BEFORE you buy a car. They filled out the paperwork on my son’s truck incorrectly. I have texted them and called multiple times, and no one will get back in touch with me. They charge you $699 to fill out paperwork, yet they do it incorrectly and will make no attempt to correct it. I have a car registration with incorrect information on it, and all of my paperwork is incorrect. After you complete the purchase, there is NO service assistance after the sale.
Business response:
We apologize for falling short in providing the correct paperwork for your son's truck. Please contact us at (423) 900-8594 so we can address this issue promptly.
RecommendedJohnson City Toyota did a fine job. But it took waaayyy too long!!! I made an appointment online (which was very easy) for 8:30 am. I was there at 8:20 and they checked me in right away. They did a thorough video of my car and explained the inspection that they did for free. That was good. They gave me the sale price advertised online of $59.99 after I told them about it. They were going to charge $69.99. What I did not appreciate about my experience is how long it took to do a simple oil change. 2 hours!! Also, when I as... read more
Business response:
We are sorry to hear about the long wait time for your oil change. We should have communicated the expected timeframe upfront. Thank you for your feedback, Carol!
I’m giving a bad review because my sales person would not help me figure out a “hidden fee”. Would not show me proof of what he was saying even though I asked for proof. Would not get someone who could answer my questions. Kept pressuring me for an answer. Would not listen to my wants. I signed a paper for a certain amount down and they came back and said that they need $900 MORE. Then told me they was eating $3,100 that they was going to pay. I asked for proof, received NO PROOF. Didn’t give me the car fax on my car either.... read more
Business response:
Apologies for any inconvenience you experienced during your visit. Please feel free to contact us at (423) 900-8594 to discuss your concerns further.
Would not recommend taking your vehicle here unless you want it damaged. a technician scratched the side of my 23 Camry and after being ghosted by the manager I had to contact corporate to get a resolution. I am still having to pay out of pocket for the damages.
Business response:
Apologies for any inconvenience caused. Please contact us at (423) 900-8594 to discuss the damages further.
If I could give these people and dealership no stars, I would. Whatever you do, avoid them at all costs. Their first transgression was keeping our vehicle for three months and not repairing it under engine Warranty repair. We agreed on a purchase amount from them for $43,050 with Gareth Rawlins, the alleged service department manager. We submitted all the paperwork and then they never mailed us a check until we hounded them and threatened to report our vehicle stolen. We finally received the check and they cheated us out... read more
I co-signed for a vehicle but never visited the dealership, spoke with staff, or met any representative in person before signing. Instead, the car was delivered to my home in New Jersey, and paperwork was presented at my door by two individuals whose authority I could not verify. When I was later given full documents, I noticed several concerning issues: unfamiliar addresses, misspellings of another buyer’s name, and other discrepancies. I have contacted Johnson City Toyota and Toyota Financial repeatedly since July. The o... read more
Business response:
We're concerned to hear about your experience and the issues you've encountered. Please contact us at (423) 900-8594 to discuss this further.
Have been driving a Toyota and going exclusively to their service department for 5-6 years now. I guess I should have been paying more attention because the amount of money I may have been screwed out of is ridiculous. PLEASE look at the manual for recommended maintenance on your vehicle and do not trust the service department/the sheet they give you. It is astonishing. I will say that everyone there has been polite and kind when I go but thats all I can say at this point. Will be going elsewhere for maintenance, accessories... read more
Business response:
Apologies for any inconvenience. We value your feedback and will address your concerns promptly.
no thanks ask your managers
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 9,000 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is open now. It will close at 8:00 p.m.