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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
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I bought a Ford Expedition in October and it has been a run around ever since. When I got this suv they said it had a lifetime warranty on the motor and transmission and 12,000 mile warranty bumper to bumper. I bought the SUV on a Wednesday but they needed to keep it so that they could detail it and do their inspection. I was supposed to pick it up on Friday. Friday comes and Rick calls and says they had not detailed it yet and it would be Saturday. I go Saturday to pick it up and as soon as I got on the road I noticed the a... read more
because they sold an elderly couple a car and 4 days later the transmission went out. They just told them sorry. Very sorry for a company to do this.
Business response:
We hate to hear you have had a frustrating experience here with us at Johnson City Toyota. We love to speak about this to see if we can help in any way. Please reach out to our General Sales Manager Tyler Shuttle at 423-282-2241
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Literally the worst garage experience ever. Been driving for 20+ years, in 3 different states, and somehow Johnson City Toyota takes the cake for WORST GARAGE. Summary of experience: Took my 4runner in for a diagnostic re: Check engine light was on - on 9.14.23. Confirmed knock senor needs replaced, a pretty big job. Set up service for 9.20 to fix the issue. I called on 9.19 to confirm we were still on for 9.20 as I got no reminder txt/email. I was told on 9.19 we were all set. On 9.20 a service rep. called me to canc... read more
Business response:
We hate to hear you had a frustrating experience here with us and would love to speak further on this. Please give our General Service Advisor, Gareth Rowlands a call at 423-282-2241
The worst Toyota dealer I know. I put $500 deposit for a new car and only got updates a few times over more than half a year. I had to call three times and wait months to get the deposit back.
Business response:
Hey Jun, we hate to hear about your experience with us. Please give our General Sales Managers a call at 423-383-2241
Toyota's Mission Statement: "To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America." - I read this on Toyota's website. The guy who checked me in, lied about the depth of my tire tread in an effort to sell me over $900 in unnecessary tires. This has happened twice! I purchase my cabing air filters and air filter under the hood from Autozone. Less than 2 weeks out, I go in to Johnson City Toyota and I'm told I need new filters because mine are dirt... read more
Toyota's Mission Statement: "To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America." - I read this on Toyota's website. The guy who checked me in, lied about the depth of my tires in an effort to sell me over $900 in unnecessary tires. Explain to me how this aligns with your company's mission statement? It's so hard to find integrity in people. Over the past few years, my family has purchased 4 vehicles from Johnson City, Toyota. We are obviously... read more
Pending….
Business response:
Hey Steve! We hate to hear you have had a frustrating experience here at Johnson City Toyota. We would love to speak further about this. Please reach out to our General Service Manager, Gareth Rowlands at 423-282-2241
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 9,000 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is open now. It will close at 8:00 p.m.