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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I am never one to make reviews but I was so angry with Johnson City Toyota. Recently went to get an alignment on my sons 2015 4Runner after installing a leveling kit on it (Which I have done over 20 installs before on 4runners and other vehicles.) I also needed to verify if the ABS monitor wiring was broke or disconnected after installation of the leveling kit. If so, I was going to install the wiring harness myself it's not a very big issue. After setting my appointment and waiting for over an hour I received a call saying ... read more
Awful service department. Service manager, Brandon, does not work to correct issues. We brought a prius in for a recalled paint job. It took 4 months to get the appointment. They sent the car to an autobody shop foe the recall. Three weeks later we picked it up. It was filthy and dis not look as though it has been fully repainted. Asked for a call back, no call. After a couple weeks in our garage, the car is peeling. For a month now, we have been trying to get Brandon to call back. Spoke to him once, he used a raised voice a... read more
Nice enough to sell a vehicle to you and then dump you after the sale.
We were working on the phone and email with this dealership to purchase a 2024 4Runner TRD Pro. After a few days of back and forth we had a price of around $59K out the door. Right after that final quote, we received a call from the "sales manager" stating they could not sell the vehicle for the amount we were quoted. They tacked at $5k market adjustment onto the price. Nope. I am all for free market, but you are being greedy and I'm certain someone will think that is a good deal, but not me. I will never do business with a ... read more
Toyota's Mission Statement: "To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America." - I read this on Toyota's website. The guy who checked me in, lied about the depth of my tire tread in an effort to sell me over $900 in unnecessary tires. This has happened twice now. I purchase my cabing air filters and air filter under the hood from Autozone and I watched them install it. Less than 2 weeks out, I go in to Johnson City Toyota and I'm told I need new f... read more
Service department is in poor shape. Staff seemed confused at check in and were unable to correctly record vehicle information and services requested. This used to be my "go to" for Toyota service, but I'm now hesitant to return. Very disappointing experience and very poor responsiveness.
My wife was looking to get a used car for our family of 6, the sales lady(weasel) instead of trying to meet our needs was more interested in making a sale, persuaded my wife to purchase a Hyundai Accent, which is no larger than a golf cart. All in all it was a terrible experience, overcharged car. I will never use or recommend them to anyone.
JC Toyota installed New brakes, oil, service in Aug. ; later noises from rear end; they blamed the new tires ; tire shop ruled out tires; JC Toyota replaced rear wheel bearings in November (they kept car 4 days), noises got worse- now stranded in Oak Ridge- called service dept., and no one available and did online chat- no response or no return call from service dept.
The Sales Manger lied about the 2020 Rav 4 battery issues. 100's of complaints on line and even a possible class action law suit due to this unresolved issue. We were treated as if we are stupid. Dont use this service department if you want truthful information and want to be treated fairly. 11/5/2022
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 8,412 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is closed now. It will open at 9:00 a.m.