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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
8, <u6)Mala atención ,El recepcionista de la noche, no atiende bien, desde el 30 que fue mi ingreso la habitación asignada, no arreglaron para poder abrir con la tarjeta, sino hacer el aseo dejarle al huésped bolsas. El papel del baño, jabón de baño, shampoo no le dan al huésped. La ubicación solamente, cerca para donde tenía que ir.
Business response:
Hello Samara, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
Overpriced To start front desk person very rude and disrespectful. he told me straight up if I have complaints to write a review so here I am. Place is def. overprice for the quality of it. old mattresses, restrooms very dirty (grout is stained and black specially around the tub) tub itself is pretty gross. def. not worth staying there again. you better off paying a little bit extra and stay in the city. the only good thing about it is the location.
Business response:
Hello Rolando, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Very Poor
Bad
In need of a renovation The lack of cleanliness throughout the room. I found hair in various parts of the room. The furniture looked as if it was chewed on and I could plug the tub for a bath even after I took the time to clean it The value for the location and the free parking in the rear of the facility
Business response:
Hello Yosheka, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
Disappointing Das im Preis enthaltene Frühstück gab es dort nicht. Es gab nur einen alten Getränkeautomaten.
Business response:
Hello Alexander, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Bad Lo sucio del hotel y las habitaciones. Y el personal del hotel nada amables La ubicación
Business response:
Hello JORGE ABRAHAM, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Very Poor Lo viejo y sucio que estaba todo La ubicación
Business response:
Hello crespi, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
No hay relación entre el valor pagado con el servicio recibido Envíe correos cuando realice la reserva y jamás respondieron. La atención del personal que atiende en la recepción, NO saben Español y tampoco se interesan por solucionar la comunicación y dar una buena atención. No le hacen aseo a la habitación, hay que solicitar le hagan y cuando se solicita solo tienden la cama, cambian las toallas y no lavan el baño, no aspiran, no limpian polvo. Solicitamos diario el aseo de la habitación y en ocasiones no lo hacen a pesar d... read more
Business response:
Hello NULVY, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.