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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
AsqueadA Absolutamente nada el cuarto más asqueroso e inservible Absolutamente nada
Business response:
Hello Brenda, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provid... read more
not a place I’d highly recommend to others. it needs a lot of work. card keys rarely worked, no channels on tv. locks on window did not work. no elevator from the lobby. really difficult to just add one night to the stay and had to pay twice as much for that one night. location was ok
Business response:
Hello Dudley, Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Very Poor No housekeeping
Business response:
Hello Gary, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with le... read more
Total disaster and traumatic. A lot of things we don't like. First is hygiene and unfriendly staffs , disrespectful and not courteous. 1. The water closet flush didn't work. Reported it the moment we arrived but never fixed it permanently. They even said if we can't wait then use the common bathroom downstairs otherwise wait until 9:30am. They didn't even apologized for it and they speak as you owe them. The whole duration of our stay, the flush is broken the whole time. We asked to change room , they say they will but it di... read more
Business response:
Hello Geraldine, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
it was a nightmare - Broken Matratze - Phone in the Room not working - No Vacuum, dirty carpet - Filthy place - No tissue in restroom - No Shower - Mud over all the shower and in the restroom - Missing blankets - No service 100% we don't like it!!!
Business response:
Hello Atif Wadood, Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Poor
Disappointing Rooms weren't clean
Business response:
Hello Dev, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
it was not worth the price I paid, there was no phone in my room to ask for assistance The bathroom tub was not clean or the toilet That it had parking available
Business response:
Hello Mary, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Just not worth it for the money Mattress was very worn out, entire building smelt like cigarette smoke. Key card did not work on first try, had to return to desk at checkin. Most la Quintas out west are very new, very nice, very clean, and very affordable This one left me disappointed.
Business response:
Hello Tyler, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do no... read more
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open tomorrow at 12:00 p.m.