This profile has been claimed by the business owner or representative.
La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
lo único bueno fue su ubicacion. no incluía desayuno como decía la reserva ni realizaron limpieza a nuestra habitación. cuando realice la reserva en booking decía que incluía desayuno, pero no fue así. además nunca realizaron limpieza al cuarto durante nuestra estadía. Ubicación
Business response:
Hello Angￃﾩlica, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to pro... read more
Horrendous Super disgusting. Got put in a basement room with cigarette burns everywhere, stains on the sheets and a dirty toilet 0/10
Business response:
Hello Nicole, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
not staying again there was a motion activated light by the door that kept going on even when I was sleeping. extremely annoying. bathroom shower was not cleaned carefully. it had leftover soap and hair from previous people. door locks were hit and miss, you had to swipe multiple times in order to get them to work. location was perfect, easy parking across the street
Business response:
Hello Espitia, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Talvez sejam golpistas caso essa cobrança indevida do valor após a saída for algo deles mesmo. 1 - Chuveiro podia esquentar mais 2 - Não há limpeza durante a estadia ou serviço de quarto. Fiquei hospedado uma semana sem qualquer limpeza no quarto, remoção de lixo ou troca de toalhas. 3 - Não possui café da manhã, diferente do que é anunciado (ainda a velha desculpa da pandemia, que não cola mais) 4 - Pedi por um microondas e os funcionários falaram que não tinha. Depois de uns dias, fui por conta própria até a cozinha e tinh... read more
Business response:
Hello Douglas, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Very Poor
Very Poor Door key on first room would not work. Night manager said would be fixed in am. I explained I had not eaten & needed to go out. He said he would use his key to let me back in my room. I came back in an hour & he had a line of people checking in. I said when you have a moment let me in, I will be waiting at my door. He never came. I went down 40 min later, he had new people in line. I said why don't you give me a room where the key works. He said just sit in lobby & I will help you. The lobby smelled like an ash tra... read more
Business response:
Hello Jameson, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Bad Staff was very rude. Dirty rooms, no lights in the room. Do not expect anything from the staffs
Business response:
Hello Sandeep, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
never stay again so dirty nasty stuff disrespectfull front desk it was a horriable experience
Business response:
Hello Durmus, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
no lo recomiendo durante 3 días de estancia jamás hicieron la limpieza, no servía el televisor, instalaciones súper viejas, muebles, baño, mobiliario. todo pésimo nada
Business response:
Hello Silvia, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open tomorrow at 12:00 p.m.